Office Manager

SCI Shared Resources•Jacksonville, FL

4d•Onsite

About The Position

Manages and coordinates the operational activities of a funeral home, cemetery, and/or crematory. The role helps ensure high-quality services and products for client families, maximize budgeted profit plans, and maintain positive employee relations. It oversees accounting activities and office operations, supports location management and sales, administers local HR processes, and assists with funeral services as needed. The Office Manager also serves customers compassionately, maintains accurate customer and business records, and helps foster a collaborative workplace that supports associate growth and performance.

Requirements

High school diploma, GED, or completion of a diploma-training program at a college or technical school.
Two years of bookkeeping, general office, clerical accounting, and accounts payable experience.
Solid working knowledge of computers, typewriter, MS Office, email, internet, and basic office equipment.
Excellent oral and written communication skills.
High level of compassion, integrity, and confidentiality.
Problem-solving skills.
Ability to multitask and set priorities.
Detail oriented.
Flexible and able to function in a fast-paced environment.

Responsibilities

Oversee accounting functions, including accounts receivable collections, accounts payable verification and payment, cash receipts and deposits, petty cash, reconciliations, cash advance checks, same-day check requests, bank deposits, cash disbursement audits, and capital expenditure tracking.
Order office supplies, conduct inventory counts, coordinate merchandise orders and receipts, and control storage inventory for vaults, markers, urns, and caskets.
Oversee processing of installation and funeral-related orders and orders for grounds and maintenance departments.
Support location management by ensuring contracts and work orders are completed promptly and documented properly.
Schedule incoming orders and drivers for ambulate service.
Complete and accurately file funeral and cemetery reports; support sales as needed, including work requiring an understanding of JD Powers.
Ensure compliance with company policies and procedures, including SOX audits, Dignity University training, Interment Verification Training audits, and Day Sales Outstanding activities related to financial and administrative areas.
Assist in preparing or overseeing funeral- and cemetery-related forms; review time cards and administer corporate payroll policies and procedures.
Administer local HR processes, including new-hire paperwork, verification of pre-need sales licenses, maintenance of employee and confidential files, and new-associate orientation.
Pull monthly reports and create stack-ranking reports for key performance indicators.
Maintain vehicle records and licenses, process expense reports, update General Price Lists, and manage alarm systems.
Assist with funeral services and Making Everlasting Memories as needed.
Coordinate daily activities with the business unit and other departments; train associates in the proper administration of policies and procedures.
Serve families professionally and compassionately; maintain and update customer records.
Update the company website with current obituaries and ensure obituaries are placed in newspapers.
Promote a collaborative, productive workplace that supports associate growth, pride, ownership, and performance; use customer feedback with Sales to improve location administration and associate performance.
Perform other duties as assigned.