Office Manager

The Cavco Family of Companies•Tyler, TX

About The Position

The Office Manager handles warranty and finance contract closings, project coordination and costing, customer service scheduling, database management, and commission calculations. The role evaluates sales agreements against final finance documents, prepares or revises agreements as needed, and gathers additional lender-required items to support deal funding. It coordinates vendor bids and project work, manages vendor performance and schedules, and communicates with customers to resolve service issues. The role also updates deal tracking information and reviews costing and data used to calculate commissions. The position requires a high school diploma; a two-year degree is preferred. The employee must be willing to travel locally up to 50% during normal business hours. Cavco Industries states that it provides equal employment opportunity without regard to protected status. Duties listed are not exhaustive, and associates may be asked to perform other duties as needed.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree.

Responsibilities

Evaluate initial sales agreements against final finance documents.
Use discretion to prepare final sales agreements that correspond with finance documents.
Make changes to sales agreements at customer closings when issues arise, then reprint and close using revised documents.
Gather additional lender-required items, at discretion, to support funding of deals for PHV.
Coordinate projects with contractors and manage project costing from gathering bids through project completion.
Select vendors for individual projects and replace vendors when work quality or progress is unsatisfactory.
Adjust vendor work schedules based on changing customer or company priorities.
Hold vendors accountable to written work estimates when discrepancies arise.
Search for recommended new vendors and identify poor-quality vendors for possible elimination.
Provide management with evaluations of internal and external customers and recommend process improvements.
Arrange, modify, and authorize customer service through factories or vendors to support customer satisfaction and contract completion.
Adjust service schedules or scope of work as needed.
Communicate directly with dissatisfied customers and negotiate solutions.
Escalate customer issues to upper management when costs are substantial or advice is needed.
Recommend responses to management, based on the facts, for customer or government-body conflict resolution.
Update deal tracking and deal status reports based on an independent assessment of deals.
Use company applications to update missing deal information as appropriate.
Review costing for commission payments and enter key information used to pay commissions.