Office Manager

Centerstone•Clarksville, TN

5d•$55,900 - $78,330

About The Position

The Office Manager is a key member of the Steven A. Cohen Military Family Clinic at Centerstone and reports to the Clinic Director. The role oversees clinic and financial operations at an outpatient behavioral health facility serving veterans and their families. The clinic’s multidisciplinary team provides evidence-based, personalized outpatient mental health treatment and is part of a partnership between Centerstone and the Cohen Veterans Network. The Office Manager supports fiscal and clinical compliance, manages and coordinates financial and billing processes, and serves as a liaison between Centerstone and the Cohen Veterans Network on facilities needs. The position also coordinates clinician credentialing, helps resolve billing and insurance concerns, and collaborates with clinic staff on office management, facilities compliance, risk management, and business continuity.

Requirements

Bachelor’s degree, or demonstrated progress toward a bachelor’s degree, from an accredited college or university; four years of relevant experience may be accepted in lieu of the degree.
At least 3 years of experience managing business office components of business operations.
Knowledge of appropriate and effective management of protected health information, HIPAA, and the Health Information Technology for Economic and Clinical Health Act.
Ability to work independently and as part of a team, anticipate problems, generate solutions, and demonstrate flexibility and sensitivity when engaging with staff and clients.
Accounts payable and accounts receivable management skills.
Proficiency with Microsoft Excel, Word, and PowerPoint, and historical use of electronic health systems.
Excellent written and oral communication skills, including the ability to distill complex subjects into clear messages.
Ability to leverage diverse teams, coach and mentor, and hold a team accountable for results.
Ability to actively listen and synthesize disparate information into a coherent vision aligned with organizational strategy.
Ability to manage multiple tasks and important projects simultaneously.
Experience working successfully in a collaborative organization and willingness to engage in day-to-day operations.
Ability to review and manage budgets, including budget development and management.
Passion for and commitment to the clinic’s mission and the larger CVN network.

Nice To Haves

Proficiency in navigating and learning technology.
Demonstrated success establishing relationships with customers and community members and supervising team members.
Experience working with third-party payers, coding, billing, posting, and claims adjudication.
Experience collecting, analyzing, and reporting financial data.
Prior experience within the military community and/or veteran administrative organizations.

Responsibilities

Ensure clinic compliance with Centerstone of Tennessee policies and procedures for fiscal and clinical operations, including applicable licensure requirements and CARF accreditation standards.
Liaise between the Cohen Veterans Network and Centerstone regarding facilities needs.
Assist with clinic fiscal operations, including budgeting, accounts receivable and payable, reconciliations, financial reporting, and revenue collection.
Coordinate managed care billing with the Billing Coordinator and Clinic Director, maintain local relationships with billing teams, and ensure compliance with contractual and reimbursement policies.
Coordinate clinician credentialing for third-party insurance with the Billing Coordinator, Centerstone credentialing team, and Clinic Director.
Assist clients with billing matters and help clients or staff resolve insurance-related problems and questions.
Establish policies and procedures, consistent with CTN policies and procedures, for facilities compliance, risk management, and business continuity.
Collaborate with clinic staff and the Cohen Veterans Network on office management and facilities needs.