Office Manager

Clarkson Eyecare•Louisville, KY

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. This role oversees the sales, profitability, and day-to-day operations of an office location, including team member support, merchandising, inventory management, training, and safety. The Office Manager uses independent judgment and discretion to manage the overall performance of the retail operation. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License.

Requirements

Management experience is required.
A high school diploma or GED is required.
Must have a favorable background-check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical activities described for the role, including lifting, carrying, pushing, and pulling items up to 25 pounds.
Strong fine motor skills and full use of hands; ability to perform frequent grasping, writing or typing, and technology use.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials are preferred but not required.

Responsibilities

Direct and execute sales and profitability for an individual office location through effective delivery of the Total Patient Experience (TPE).
Develop and maintain a good working relationship with the doctor or doctors associated with the location, serving as a liaison between the doctor and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members by communicating changes or news positively, supportively, and constructively.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds; enforce safety rules and HIPAA and OSHA requirements, hazardous-material handling, and waste-disposal procedures.
Monitor and enforce company cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Oversee day-to-day operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.