Office Manager

Elite DNA Behavioral Health•Ruskin, FL

4d•Onsite

About The Position

Elite DNA Behavioral Health is seeking a full-time Office Manager in Ruskin, Florida. The Office Manager maintains an orderly and efficient office routine, responds to patient inquiries and correspondence, and administers guidelines for prioritizing work and evaluating effectiveness. The role reviews statements, invoices, receipts, and charges, and works with clinic staff on areas such as co-pay collections and accounts receivable to establish performance standards and monitor work progress and goals. The position provides services to individuals and coordination and support to psychiatrists, physician assistants, and advanced practice registered nurses. The Office Manager assists physicians and nurses with direct client care and office tasks, maintains patient records, and ensures documentation is completed accurately and within required time frames. The role also coordinates with colleagues to support an appropriate, positive client experience and values cultural diversity and individual differences. The Office Manager monitors and responds to voicemails, patient calls, Athena messages, and inbox items; triages calls; discusses patient concerns with the appropriate provider; and documents interactions within the specified time frames. The role also provides patients with after-hours call-line information and documents that interaction in the patient chart.

Requirements

Bachelor’s degree from an accredited college or university in business administration or a healthcare-related field; experience may substitute for some education.
Three to five years of experience in healthcare.
Proficiency in oral and written communication.
Excellent time and project management skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use electronic health records effectively.
Proficiency in Microsoft Office.

Nice To Haves

Athena experience.

Responsibilities

Maintain an orderly and efficient office routine.
Respond to patient inquiries and other correspondence as necessary.
Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as needed.
Review statements, invoices, receipts, and charges.
Work with clinic staff, including on co-pay collections and accounts receivable, to establish performance standards and monitor assignments, work status, progress, goals, and objectives.
Provide services to individuals and coordination and support to psychiatrists, physician assistants, and advanced practice registered nurses.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
Collaborate with team members and other staff to provide clients with a complete, appropriate, and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
Assist physicians and nurses with direct client care and tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for the call within 24 hours, and document each call and subsequent interaction.
Triage incoming patient phone calls and voicemail, and document interactions within 24 hours.
Review Athena messages and the associated inbox, respond, and document accordingly.
Discuss patient concerns with the respective provider within 24 hours of an incoming call, email, voicemail, or message, and document appropriately within that time frame.
Provide patients with information about the after-hours call line and where to call with questions, and document the interaction in the patient chart.
Support cultural diversity and individual differences in the workforce.