Office Manager

Local Foreigner • New York, NY

11d • Onsite

About The Position

Local Foreigner is a boutique consultancy specializing in high-end curated travel and personalized service. The Office Manager owns the day-to-day running of the company’s New York office and maintains the systems and knowledge resources behind it, including Salesforce, SharePoint, and the Passport knowledge base. This hands-on role combines office operations, systems and knowledge management, administrative coordination, and light accounting support. The office is small, with a light meeting schedule, and the focus is on maintaining a welcoming, well-kept workplace rather than operating a busy front desk.

The Office Manager works closely with the HR Manager, IT Systems Manager, Accounting & Operations Manager, Admin Coordinators, and Partners. The role is suited to someone who is exceptionally organized, resourceful, service-oriented, and comfortable taking ownership of varied responsibilities and following details through to completion. The position is based in New York and requires working in the office five days per week, with occasional availability for after-hours office needs.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 3 years of experience in office management, operations, or administrative support; ideally within a small, fast-moving business.
• Experience coordinating or directing the work of others, even informally.
• Highly organized, proactive, and resourceful, with strong follow-through and the ability to juggle priorities and deadlines, identify needed work, solve problems independently, and carry tasks through to completion.
• Strong written and verbal communication skills and the ability to interact professionally with colleagues, Partners, visitors, vendors, and external partners.
• Comfort owning data in business systems and proficiency in Microsoft Office.
• Sound judgment, confidentiality, and the ability to adapt quickly as priorities and needs change.
• Positive, collaborative, and team-oriented, with a genuine desire to support others and contribute wherever needed.
• Based in New York and able to work in-office five days per week, with availability for occasional after-hours office needs such as a building issue or company event.

Nice To Haves

• Experience with Salesforce, SharePoint, Jira Service Management, or Confluence is a strong plus.

Responsibilities

• Own day-to-day New York office operations, including mail and deliveries, supplies, kitchen and pantry inventory, furniture, shared spaces, maintenance, and repairs.
• Manage relationships with the landlord, property management, cleaning crew, telecommunications providers, maintenance providers, and other workplace vendors; coordinate repairs, service visits, and building needs.
• Manage company mobile phone plans and devices, including setup, changes, replacements, and account administration.
• Maintain the company calendar and coordinate internal meetings and office-wide events, including conference rooms, AV needs, all-hands meetings, holiday events, and team gatherings.
• Attend meetings as appropriate to take notes, document action items, and distribute recaps and follow-up items.
• Partner with the HR Manager on employee onboarding and offboarding logistics, including desk setup, building access, keys, security credentials, and equipment provisioning and retrieval.
• Partner with the HR Manager on workplace improvements and basic office safety, relay building notices and evacuation procedures, and identify opportunities to improve workplace efficiency, organization, and employee experience.
• Greet visitors and direct occasional incoming calls and inquiries to the appropriate person.
• Support the Accounting team by handling and scanning incoming checks and payment documentation, and cover Accounting Help Desk requests when the Accounting & Operations Manager is out.
• Support the Partners with business-related administrative needs, such as expense documentation or company events.
• Own data management and data quality across Salesforce, SharePoint, and other key business systems, ensuring information is accurate, consistent, properly maintained, and aligned with established processes and standards.
• Direct Admin Coordinators’ ongoing data maintenance, cleanup, and quality control by setting priorities, assigning work, and reviewing completion and accuracy.
• Own the organization and upkeep of the Passport knowledge base and related internal guides, documentation, and procedures for office operations, systems, and common support requests; keep content accurate and current.
• Answer and manage assigned Help Desk requests in coordination with the IT Systems Manager, ensuring timely review, assignment, follow-up, and resolution.

Benefits

• Employee medical, dental, and vision benefits.
• Retirement and Profit-Sharing Plan (401k).
• 15 days of paid time off.
• 11 annual holidays and 4 religious floating holidays.
• Remote Fridays after six months of employment.
• Up to 20 additional one-off remote workdays per year, subject to manager approval and business needs.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level