Office Manager

State of Delaware•Dover, DE

2d•Onsite

About The Position

The Office of the Child Advocate (OCA), an agency within Delaware’s Judicial Branch, safeguards the welfare of children through advocacy, collaboration, evaluation, and education. OCA has approximately 50 staff and contractors and almost 400 volunteers, and operates in all three counties. Its work includes legal representation for children in foster care, monitoring serious child abuse cases, policy and training activities, and administrative support across its divisions. The Office Manager reports to the Child Advocate and provides administrative support to OCA’s leadership team, management team, and staff. The role is central to OCA’s statewide operations and includes general office administration, fiscal and budget support, human resources administration, data input and analysis, and assistance with technology needs. The Office Manager also supports the Child Protection Accountability Commission, volunteer programs, training and data management, and the Office of the Investigation Coordinator’s data and analysis functions. The position works with fiscal staff on spending, budget planning, and grant administration, and with human resources on personnel support. The position may be located in Wilmington, Dover, or Georgetown, Delaware. A satisfactory criminal background check and child protection registry check, as well as direct deposit of paychecks, are conditions of hire.

Requirements

Experience coordinating administrative operations or functions, tracking workflow, resolving problems, and providing guidance or consultation on administrative matters.
Experience collecting, compiling, and maintaining data from multiple sources.
Experience analyzing and evaluating data.
Experience managing budgets, reconciling expenditures and deposits, and submitting invoices for payment.
Experience handling administrative human resources matters, including timesheets, leave submissions, and personnel forms.
Experience overseeing office functions such as supplies, repairs, technology, and administrative support for projects and events.
Experience using standard computer software for word processing, spreadsheets, or databases.
Experience interacting with internal and external agencies to facilitate communication.
Ability to communicate courteously and effectively, verbally and in writing.
Possession of a valid Delaware Class D driver’s license or equivalent.

Nice To Haves

Experience working with State of Delaware fiscal, human resources, and technology processes and procedures.
Experience programming in Excel.
Experience with data management and data input, including quality assurance.
Experience reconciling budgets, managing spending, and adhering to processes that assure quality.
Possession of a bachelor’s degree.

Responsibilities

Provide administrative support to OCA’s leadership team, management team, and staff.
Plan, coordinate, organize, and direct daily office support activities.
Perform general office duties, including phone coverage, supplies maintenance, archiving, and document maintenance.
Manage budgets, submit invoices, reconcile expenditures and deposits, and request funds.
Complete human resources administrative functions, including submitting timesheets, tracking leave requests, compiling time analysis, onboarding new staff, and ensuring personnel forms are completed.
Review and input data into OCA’s data management system and perform quality assurance on data input.
Communicate with the public, screen inquiries, and conduct intakes regarding OCA services.
Support staff with statewide technology needs, including troubleshooting equipment issues, maintaining equipment assignments, and requesting new technology.
Assist with planning training, recruitment, and recognition events.
Assist with staffing the Child Protection Accountability Commission and administering OCA volunteer programs.
Support training, data management, and data analysis functions across OCA divisions.
Track spending, support budget planning, and administer grants.
Coordinate with human resources to provide personnel support.