Office Manager - Insurance Agency Operations

ABT Insurance•Duluth, GA

About The Position

ABT Insurance Services is seeking an experienced Office Manager to oversee daily agency operations, support department managers, and maintain consistent standards for accountability, efficiency, and service. The role coordinates people, processes, and resources and ensures assigned work is completed accurately and on time. Experience in an insurance agency, brokerage, MGA, underwriting office, risk management firm, or similar insurance environment is preferred. The Office Manager oversees administrative and agency operations, supports human resources activities, and helps maintain compliance and consistent processes. The position tracks work and deadlines, follows up on outstanding items, coordinates operational resources, and reports procedural gaps and recurring issues to leadership. The role requires discretion with confidential employee and company information and contributes to operational improvements and ABT’s continued growth. Duties are described generally and are not all-inclusive or specific to any individual team member. The posting states that it does not create an employment contract and that information may change without notice.

Requirements

Experienced professional with the ability to oversee office or agency operations.
Organized and proactive, with the ability to follow through on expectations and take ownership of assigned work.
Able to coordinate people, processes, and resources and ensure work is completed accurately and on time.
Communicates respectfully and addresses issues promptly.
Able to manage changing priorities and employee concerns with composure.
Committed to accuracy, accountability, confidentiality, and continuous improvement.

Nice To Haves

Experience in an insurance agency, brokerage, MGA, underwriting office, risk management firm, or similar insurance environment.

Responsibilities

Oversee daily office operations and administrative functions.
Ensure company policies, procedures, and standard operating procedures are consistently followed.
Support department managers in monitoring productivity, addressing workflow bottlenecks, and maintaining service standards.
Track assigned projects, deadlines, and action items; follow up on outstanding work and bring unresolved issues to leadership.
Coordinate vendors, office supplies, equipment, facilities, and other operational resources.
Identify process improvements and assist leadership with implementation.
Coordinate onboarding and offboarding, including required documentation, training schedules, and account setup or removal requests.
Maintain accurate personnel files, training documentation, and employee licensing records.
Assist with recruiting, interview scheduling, and candidate communications.
Coordinate employee meetings and performance review schedules.
Serve as the internal liaison between employees, management, and the external HR provider.
Handle employee and company information with discretion and strict confidentiality.
Track insurance licenses, certifications, continuing education requirements, and related deadlines.
Monitor adherence to established administrative procedures and documentation standards.
Verify that required records and assigned tasks are complete; follow up on missing information or overdue items.
Report procedural gaps and recurring issues to leadership and coordinate corrective follow-through.
Support consistent accountability across departments.