Agency Operations Manager

CrucialPoint • Los Angeles, CA

1d • $35 - $45 • Remote

About The Position

CrucialPoint and its sister agency Symby are seeking an Agency Operations Manager to own operational processes across both distributed agencies. The role works directly with the founder and focuses on turning defined processes into practical systems, maintaining delivery rhythms, and keeping work on schedule. The manager will track team capacity, oversee consistent onboarding for clients and team members, and identify operational issues early while proposing fixes. The position is remote and requires availability during Mountain Time business hours. It is an independent contractor role at $35 to $45 USD per hour, depending on experience, with part-time-to-full-time hours and a possible flat-rate structure once established. The role begins with a 90-day trial period with clear milestones, followed by ongoing work.

Requirements

• At least 4 years of experience running operations, project management, or delivery at a marketing or digital agency.
• Broad marketing knowledge sufficient to understand the work and recognize when it is off track; email expertise is not required.
• Strong hands-on experience with ClickUp, Asana, or a similar tool.
• Detail-oriented and driven, with a track record of ensuring tasks do not fall through the cracks.
• Available during Mountain Time business hours.

Responsibilities

• Build and maintain operational systems, including ClickUp structure, templates, checklists, SOPs, and cadences.
• Run the weekly delivery rhythm by tracking what is due, who owns it, and what is slipping or blocked.
• Keep the team following processes and on schedule.
• Track team capacity to determine availability before committing to new work.
• Own consistent onboarding for new clients and team members.
• Flag operational issues early and propose fixes.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed