Office Manager

Clarkson Eyecare•Alexandria, VA

About The Position

The Office Manager is responsible for creating a world-class Total Patient Experience (TPE) that supports patients’ medical needs while maximizing retail sales. The role oversees the location’s sales, profitability, and day-to-day operations, including team support, merchandising, inventory management, training, and safety. The Office Manager uses independent judgment and discretion to manage the overall performance of the retail operation. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License.

Requirements

Management experience is required.
A favorable background-check result, as required by state law.
Proof of identity and authorization to work in the United States.
High school diploma or GED.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including frequent walking and the ability to lift, carry, push, and pull items up to 25 pounds.

Nice To Haves

Industry-related experience.
ABO, NCLE, and/or LDO credentials; preferred but not required.
A State Optician’s License in states where required by the company.

Responsibilities

Direct and execute sales and profitability for an individual office location through effective delivery of Total Patient Experience (TPE).
Develop and maintain working relationships with associated doctors and serve as a liaison between doctors and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to support revenue and EBITDA growth.
Motivate team members and communicate changes or news positively and constructively.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds.
Enforce safety rules and requirements concerning HIPAA, OSHA, hazardous material handling, and waste disposal.
Monitor and enforce cash-handling policies and procedures, including petty cash, and submit required financial documents accurately and on schedule.
Oversee daily office operations, including team-member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team-member training.