Office Manager

U.S. Oral Surgery Management•Albuquerque, NM

2d•Onsite

About The Position

The Office Manager leads overall practice operations and drives outstanding patient care at assigned location(s). The role is accountable for executing the financial business plan, overseeing talent development and training, and meeting facility maintenance objectives. The Office Manager ensures compliance, profitability, succession planning, best-practice execution, referral development, and talent management while ensuring company standards are followed.

Requirements

Outstanding verbal and written communication and collaboration skills with surgeons and/or medical doctors.
Strategic thinking and accountability in leading direct reports.
Ability to lead with integrity and respect and manage team performance.
Ability to manage practice performance through influence and direct-report relationships.
Growth mindset in day-to-day responsibilities.
Track record of delivering measurable results and making sound business decisions.
Proven ability to build a high-performing team.
Excellent patient/customer service and multitasking skills.
Ability to manage projects and drive efficiencies.
Experience with metrics and key performance indicators that create 8% or more compounded annual growth.
Strong attention to detail and accuracy while meeting short deadlines.
Experience with Microsoft Outlook, PowerPoint, Excel, and Word.
At least 2 years of operational leadership experience.

Nice To Haves

Associate degree or related years of professional leadership experience.
Experience in the dental and/or healthcare industry.

Responsibilities

Achieve practice revenue, expense, and profit objectives, and support development and execution of growth budgets and marketing initiatives.
Maintain compliant fiscal reporting and oversee payer relations, credentialing, revenue cycle management, accounts receivable and payable, and inventory management.
Improve patient care, practice efficiency, and productivity through projects and business processes including strategic scheduling, Leading Reach, staging, insurance verification, and treatment planning.
Communicate practice performance metrics and process needs to surgeons.
Lead performance management for clinical and non-clinical employees, including recognition, morale, conflict resolution, and disciplinary procedures up to termination.
Supervise practice employees and foster a positive work environment aligned with company values and the practice’s vision and mission.
Ensure appropriate staffing coverage; train new and existing employees; and oversee timekeeping and overtime management.
Assess employee talent and provide coaching, training, and feedback.
Manage supplies, instruments, and equipment within budget, and ensure treatment rooms are appropriately stocked and equipped.
Oversee physician and surgical assistant licensure requirements and ensure clinical employees complete required annual continuing education.
Lead compliance with federal and state laws and requirements, including OSHA, HIPAA, nitrous, I-9 verification, and anti-harassment policies, while maintaining confidentiality.
Perform other related duties as assigned.