Office Manager
About The Position
The Office Manager supports efficient departmental operations and creates a positive experience for customers and team members. The role oversees office staff, customer calls and appointment scheduling, call-center tasks, customer information, warranty claims, payment deposits, vendor invoices, and administrative support for the General Manager and Shared Services division. The Office Manager also tracks departmental call and revenue goals, helps maintain customer satisfaction, resolves customer conflicts, and manages the General Manager’s calendar and meetings. The position requires maintaining confidentiality and professional conduct, following company standards and safety procedures, staying current on company services and processes, and continuing training for personal growth. The role may require extended hours and rotational weekends.
Requirements
- Ability to work extended hours and rotational weekends.
- Ability to regularly communicate verbally and in writing.
- Ability to spend long periods sitting and using office equipment and computers.
- Ability to frequently bend to file and maintain files.
- Ability to occasionally lift 5–10 pounds.
- Good visual acuity.
- Maintain a professional image by wearing company-approved apparel.
- Willingness to continue training for personal growth.
Responsibilities
- Create a care culture and a positive experience for customers and team members.
- Prioritize calls using Hiller’s call priority system according to operational needs.
- Oversee appointment requests received throughout the day to ensure each is scheduled.
- Track and report call counts and revenue against daily, weekly, and monthly departmental goals.
- Maintain complete and accurate customer information in the database.
- Promptly report issues to the manager and help safeguard customer satisfaction.
- Resolve customer conflicts and communicate clearly to address concerns, questions, and problems.
- Provide administrative support to the General Manager and Shared Services division.
- Manage office staff, schedule training and coaching sessions, and review goals, expectations, and performance metrics.
- Manage Call Center tasks assigned in Service Titan, delegate tasks to office staff, and ensure timely completion.
- Submit, file, and track warranty claims through payment credit being applied to the job.
- Receive customer payments collected by technicians and project managers, and prepare bank deposits for the General Manager.
- Forward vendor invoices to accounts payable for processing.
- Manage the General Manager’s calendar and organize meetings.
- Perform other administrative duties as needed to maintain efficient departmental operations.
- Maintain confidentiality, professional conduct, and compliance with company standards, ethics, integrity, and safety procedures.
Benefits
- Medical, dental, and vision insurance
- Long- and short-term disability
- Company-paid $50,000 life insurance
- Company-paid vacation
- Paid holidays
- Medical flexible spending accounts for family care
- 401(k) plan with company match
- Employee referral program
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
