Office Manager

Behavioral Health Network•Agawam, MA

14d

About The Position

Behavioral Health Network (BHN) is seeking an Office Manager to oversee daily administrative and operational functions across its outpatient programs. The role supports efficient clinic operations and timely access to care, supervises and develops administrative staff, and helps maintain effective scheduling, billing, documentation, compliance, and facility processes. The Office Manager may also provide front desk and other administrative coverage as needed and participates in a shared on-call rotation for operational or facility-related needs. BHN is a statewide behavioral health services provider with roots in Western Massachusetts. Its work and workplace values are guided by Humanity, Empowerment, Accountability, Respect, and Teamwork (HEART).

Requirements

High School Diploma or GED required.
At least 3 years of related office experience required.
Strong computer skills and proficiency with office equipment.
Excellent verbal, written, interpersonal, and customer service skills.
Detail-oriented and highly organized, with the ability to manage multiple priorities.
Able to maintain confidentiality and work effectively in a fast-paced, high-demand environment.
Flexible, collaborative, and committed to quality service.

Nice To Haves

Supervisory experience preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Coordinate daily administrative operations to support efficient clinic functioning and timely access to care.
Supervise, coach, train, and support administrative staff.
Support recruitment, onboarding, performance management, and staff development.
Provide front desk coverage as needed, including scheduling appointments in the electronic health record.
Verify insurance eligibility, collect payments, and maintain accurate demographic information.
Coordinate records and referrals with primary care providers, facilities, and other sources.
Support documentation, billing, prior authorization, and compliance processes.
Review operational reports and help resolve scheduling, billing, and documentation discrepancies.
Maintain a safe, clean, accessible, and professional facility; coordinate inspections, emergency drills, and maintenance.
Review and approve employee timecards in accordance with policy and payroll deadlines.
Provide basic technology and office systems support and coordinate troubleshooting.
Participate in a shared on-call rotation for operational or facility-related needs.
Assist with reception, intake, scheduling, events, and other administrative functions as needed.