Office Manager

Palm Harbor Homes•Tyler, TX

About The Position

The Office Manager performs a range of duties involving warranty and finance contract closings, project coordination, customer service scheduling, database management, and commission calculations. The role has discretion and authority to revise sales agreements and deal information, coordinate and assess vendors, schedule or modify customer service work, and communicate with dissatisfied customers. The position may also involve other duties outside the normal responsibilities as needed.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree preferred.

Responsibilities

Evaluate initial sales agreements against final finance documents and create or revise final sales agreements to align with finance documents.
Make changes to sales agreements during customer closings when issues arise, then reprint and close the revised documents.
Gather additional lender-required items as needed to fund deals for PHV.
Coordinate projects with contractors and manage project costing, from gathering bids through project completion.
Select vendors for individual projects, change vendors when work quality or progress is unsatisfactory, and adjust vendor schedules based on customer or company priorities.
Hold vendors accountable to written work estimates when discrepancies occur, and search for new vendors or recommend eliminating poor-quality vendors.
Provide management with evaluation reports on internal and external customers and recommend process improvements.
Arrange, modify, and authorize factory or vendor service to support customer satisfaction and contract completion; adjust schedules or scope of work as needed.
Communicate directly with dissatisfied customers and negotiate solutions, escalating substantial-cost matters or situations requiring management advice.
Recommend responses to management, based on the facts, for customer or government-body conflict resolution.
Update deal tracking and deal status reports based on an assessment of each deal, and use company applications to update missing deal information as appropriate.
Review costing for commission payments and enter key information used to pay commissions.