Office Manager

Elite DNA Behavioral Health•Ocala, FL

10d•Onsite

About The Position

Elite DNA Behavioral Health is seeking a full-time Office Manager for its Ocala, Florida location. The Office Manager maintains an orderly and efficient office routine, responds to patient inquiries and correspondence, and administers guidelines for prioritizing work, evaluating effectiveness, and modifying activities as needed. The role reviews statements, invoices, receipts, and charges, and works with clinic staff on matters such as co-pay collections and accounts receivable to establish performance standards and monitor assignments, progress, goals, and objectives. The position also supports psychiatrists, physician assistants, and APRNs, and may assist physicians and nurses with direct client care and related administrative tasks. The Office Manager helps ensure patients receive a complete, appropriate, and positive experience through organized work, collaboration, timely documentation, and responsive communication.

Requirements

Bachelor’s degree from an accredited college or university in business administration or a health care-related field; experience may substitute for some education.
Three to five years of experience in healthcare.
Proficiency in oral and written communication.
Excellent time and project management skills.
Excellent attention to detail, problem-solving, and customer service.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use electronic health records effectively.
Proficiency in Microsoft Office.

Nice To Haves

Athena experience.

Responsibilities

Maintain an orderly and efficient office routine.
Respond to patient inquiries and other correspondence as necessary.
Prioritize work activities, evaluate their effectiveness, and modify activities as necessary.
Review statements, invoices, receipts, and charges.
Work with clinic staff, including on co-pay collections and accounts receivable, to establish performance standards and monitor work assignments, status, progress, goals, and objectives.
Provide services to individuals and coordination and support to psychiatrists, physician assistants, and APRNs.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
Collaborate with team members and other staff to provide clients with a complete, appropriate, and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
Assist physicians and nurses with direct client care and tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for each call within 24 hours, and document each call and subsequent interaction.
Triage incoming patient calls, including voicemail calls, and document interactions within 24 hours.
Review Athena messages, inboxes, and other messages; respond and document accordingly.
Discuss patient concerns with the respective provider within 24 hours of an incoming call, email, voicemail, or message, and document appropriately within the same time frame.
Provide information about the after-hours call line and where patients can call with questions, and document this interaction in the patient chart.
Value cultural diversity and individual differences in the workforce and help ensure the organization builds on those differences.