Office Manager

Catholic Health•Greenvale, NY

11h

About The Position

The Office Manager organizes, monitors, and controls the business operations of a physician medical practice and provides overall administration and coordination of department activities and programs, including Finance, Administrative, Compliance, Revenue Cycle, Technical/IT, and Human Resources in an ambulatory setting. The role is responsible for maintaining PCMH accreditation standards for the medical office, if applicable.

Requirements

High school diploma or GED with a concentration of courses in Secretarial Science, or an associate degree in Healthcare or Business Administration; a bachelor’s degree is preferred. In lieu of a degree, a minimum of five years of experience is required.
At least 3 years of administrative or clinic management experience.
Competence applying general operational and personnel practices, accounting and budgeting principles, and coordinating clinic administrative functions.

Nice To Haves

Bachelor’s degree.

Responsibilities

Ensure patients receive timely appointments, have easy access to information, and have clear communication with providers to support a positive patient experience.
Improve workflow efficiency by using technology and improving how patient care is shared within the team.
Communicate operational, policy, and procedure updates to physicians and staff.
Assign staff tasks to ensure practice calls are promptly answered and screened, messages are accurately recorded, and messages are distributed to appropriate personnel.
Serve as the Practice HIPAA Privacy Officer; ensure staff complete required Healthstream training on time and report suspected privacy breaches promptly to the Physician Enterprise Privacy Officer.
Achieve EPIC Super User status.
Collaborate with Human Resources to interview and select medical practice staff.
Assist with new employee onboarding and schedule new employee orientation.
Communicate HR policies and procedures continually.