OFFICE MANAGER

Done Right Hood and Fire Safety • Cyr Plantation, ME

61d • Onsite

About The Position

We are seeking a detail-oriented and organized Office Manager to support our team with our Hood and Duct/Suppression services. In this role, you will manage office operations related to our service technicians while ensuring efficient workflows, compliance, and superior service. You will play a crucial role in coordinating with our schedulers and technicians, tracking operational metrics, and maintaining internal processes to uphold our commitment to safety, quality, and customer satisfaction.

Requirements

• Proven experience in office management, preferably in the service industry.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in office software (e.g., MS Office Suite) and scheduling systems.
• Ability to multitask, prioritize, and adapt to changing demands.
• Office management: 3 years (Required)
• Ability to Commute: Plantation, FL 33313 (Required)

Responsibilities

• Oversee the tracking and prevention of reschedules and proactively resolve incoming service issues.
• Identify and implement process improvements to enhance operational efficiency.
• Collaborate with management to develop best practices and continuous improvement strategies.
• Handle office staff call-outs and attendance.
• Maintain and update the office staff and oversee performance management.
• Ensure cross-training of office staff to support other departments as needed.
• Supervise administrative personnel, providing guidance and support to ensure productivity and accuracy.
• Conduct regular team meetings to align on goals, priorities, and operational updates.
• Ensure accurate and timely record-keeping of job completion, invoices, and compliance documentation.
• Prepare and distribute internal communications, reports, and operational updates.
• Support customer inquiries and ensure prompt and professional resolution of issues.
• Follow up on customer feedback and implement improvements where necessary.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed