Office Manager

Service Corporation International•Santurce, PR

2d•Onsite

About The Position

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

Requirements

High school diploma, GED or completion of a diploma-training program at a college or technical school.
Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required.
Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required.
Excellent communication skills both orally and in writing.
High level of compassion, integrity, and confidentiality.
Problem solving skills.
Ability to multi-task and set priorities.
Detail oriented.
Must be flexible and able to function in a fast-paced environment.

Responsibilities

Oversees accounting functions including collections of accounts receivable, verification and payment of accounts payable invoices, control of cash payments, petty cash management, reconciliations, cash advance checks, same day check requests, bank deposits, verification/auditing of cash disbursement reports, and tracking Capital Expenditure Authorizations (CEAs).
Manages operational activities such as ordering supplies, inventory counts, processing merchandise orders (memorials, caskets), controlling storage inventory (vaults, markers, urns, caskets), overseeing installation funeral-related orders, and supporting sales with contract and work order completion.
Schedules incoming orders and drivers for ambulate service, completes funeral/cemetery reports, and supports sales by understanding JD Powers.
Ensures compliance with company policies and procedures, including Sarbanes Oxley (SOX) audits, Dignity University (DU) training, Interment Verification Training (IVT) audits, and Day Sales Outstanding (DSO) related to financial and administrative areas.
Assists in preparing and/or overseeing funeral/cemetery-related forms, reviews time cards, and administers corporate payroll policies and procedures.
Administers local Human Resources (HR) processes, including new hire paperwork, pre-need sales license verification, maintaining employee and confidential files (I9s, etc.), and ensuring new associates receive orientation.
Pulls monthly reports, creates stack ranking reports for key performance indicators, maintains vehicle records/licenses, processes expense reports, updates General Price Lists (GPLs), and manages alarm systems.
Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed.
Coordinates daily activities with the business unit and other departments.
Trains associates on the proper administration of policies and procedures.
Serves customers by interacting with families professionally and compassionately, maintaining and updating customer records.
Updates the company website with current obituaries and ensures obituaries are placed in newspapers.
Provides a collaborative, productive workplace environment for associate growth and development, instilling pride, ownership, and challenging associates to exceed expectations.
Behaves supportively to enrich the work environment.
Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance.
Performs other duties as assigned.