Office Manager

Service Corporation International•Montebello, CA

62d•$20 - $25•Onsite

About The Position

Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

Requirements

High school diploma, GED or completion of a diploma-training program at a college or technical school
Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
Excellent communication skills both orally and in writing
High level of compassion, integrity, and confidentiality
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Must be flexible and able to function in a face-paced environment
Criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Responsibilities

Oversight of accounting functions including collections of accounts receivable, verification and payment of accounts payable invoices, control of receipt and deposit of cash payments, maintenance of petty cash account, reconciliations of all accounts, cash advance checks, same day check requests, bank deposits, verification/auditing of cash disbursement reports, and tracking of Capital Expenditure Authorizations (CEAs).
Coordination of operational activities including ordering supplies, completing inventory counts, processing merchandise orders, controlling storage inventory for vaults and markers, urns and caskets, overseeing processing of installation funeral-related orders and orders to the grounds and maintenance departments.
Support for location management to ensure all contracts and work orders are completed in a timely manner with proper documentation.
Scheduling of incoming orders and drivers for ambulate service.
Completion of various funeral/cemetery reports and files accurately.
Support for Sales as necessary requiring an understanding of JD Powers.
Assurance of compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit, Dignity University (DU) training, Interment Verification Training (IVT) audits, and Day Sales Outstanding’s (DSO) related to financial and administrative areas.
Assistance in preparing and/or overseeing all funeral/cemetery-related forms.
Review of time cards and administration of corporate payroll policies and procedures.
Administration of local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).
Ensuring new associates receive new hire orientation.
Pulling monthly reports from reporting site and creating stack ranking reports for key performance indicators.
Maintenance of vehicle records/licenses.
Processing expense reports.
Updating General Price Lists (GPLs).
Management of all Alarm Systems (codes, working order, etc.).
Assistance with funeral services and “Making Everlasting Memories” (MEMs) as needed.
Coordination of daily activities with business unit as well as other departments.
Training associates in the proper administration of policies and procedures.
Servicing customers by interacting with families in a professional and compassionate manner.
Maintenance and updating of customer records.
Updating company website with current obituaries and ensuring obituaries are placed in newspapers.
Providing a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations.
Behaving in a supportive way to enrich the work environment.
Using customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance.
Performing other duties as assigned.