Office Manager

OnePlus Healthcare•Miami Gardens, FL

5d•Onsite

About The Position

OnePlus Healthcare Group is seeking a hands-on Medical Office Manager to lead the daily operations of its Miami Gardens practice. The role partners with providers and operational leadership to improve patient access, scheduling, revenue cycle workflows, quality outcomes, and the patient experience. The manager supports staff, strengthens practice performance, and turns performance reports into actionable plans. The position oversees daily practice operations, staffing, employee development, office-level financial performance, patient experience, care coordination, and compliance. Success includes reliable staffing and efficient workflows; improved access, completed visits, and annual wellness visit completion; timely follow-up on care gaps, medication adherence, and hospital discharges; accurate revenue cycle processes; responsive complaint resolution; and a trained, supported team.

Requirements

At least 3 years of medical practice experience, including 2 years in a supervisory or management role.
Working knowledge of medical billing, insurance verification, collections, and revenue cycle workflows.
Experience using electronic health records, practice management systems, and Microsoft Excel.
Strong communication, organization, problem-solving, and staff coaching skills.
Ability to interpret reports, prioritize competing needs, and follow through on measurable goals.

Nice To Haves

Experience in primary care, managed care, or a multispecialty outpatient setting.
Familiarity with Medicare Advantage, HEDIS, MRA, and preventive care coordination.
Associate or bachelor's degree in healthcare administration, business, or a related field; equivalent relevant experience is considered.
English/Spanish bilingual proficiency.

Responsibilities

Oversee scheduling, registration, insurance verification, referrals, medical records, and front-office workflows.
Coordinate staffing, coverage, and daily assignments; conduct daily huddles and regular team meetings.
Monitor patient flow, wait times, cancellations, and no-shows, and implement improvements to increase access and completed visits.
Develop and maintain office procedures that support consistent, efficient service.
Participate in interviewing, hiring, onboarding, and training employees.
Set expectations, coach employees, conduct performance reviews, address performance concerns, and foster accountability, teamwork, and respect.
Review timekeeping and coordinate staff schedules.
Manage office-level revenue cycle performance with billing and operational leadership.
Oversee accurate registration, patient financial counseling, copay and balance collection, payment posting, and deposit reconciliation.
Identify and resolve workflow issues that contribute to claim delays, denials, or missed revenue.
Review productivity, collections, and operational reports and develop action plans to address performance gaps.
Support responsible purchasing, inventory management, and expense control.
Model compassionate service, coach staff on patient communication, resolve complaints, and improve processes to prevent recurring issues.
Partner with providers on patient access, communication, and service concerns; support marketing, patient retention, and community outreach.
Coordinate efforts to improve HEDIS performance and Medicare Risk Adjustment documentation completeness and accuracy.
Track annual wellness visits, preventive screenings, and outstanding care gaps.
Coordinate medication adherence outreach and timely emergency department and hospital discharge follow-up.
Work with providers and care teams to complete follow-up actions and maintain accurate tracking.
Maintain workflows consistent with HIPAA, OSHA, applicable employment requirements, and company policies.
Protect patient confidentiality, maintain organized and accurate records, identify operational risks, and escalate concerns appropriately.
Participate in special projects and practice improvement initiatives.