Office Manager

AQUA DERMATOLOGY MANAGEMENT LLC•Orlando, FL

About The Position

The Office Manager ensures effective, high-quality patient care, leads and supports team members in daily operations, and upholds the Practice’s vision and mission. The role manages operations at assigned practice locations, including patient care and retention, personnel management, and administrative and clinical workflows. The Office Manager monitors performance standards, implements policies and procedures, identifies cost-saving and revenue-enhancing opportunities, and manages supplies, equipment, technology, and other resources. The position evaluates, trains, and supports team members; oversees patient flow and works to improve efficiency; and may provide coverage for Front Desk Specialists and/or Medical Assistants. It supervises administrative practice team members, the Clinical Supervisor, and the Front Desk Supervisor where assigned. The Office Manager also promotes compliance with applicable regulations and provides exceptional customer service in alignment with the Practice’s mission, credo, service goals, and values. This full-time role operates in a healthcare setting and may involve exposure to contagious illnesses or blood-borne pathogens. The position is active and involves standing, walking, bending, kneeling, stooping, and frequently lifting or moving items over 20 pounds. The facility is open Monday through Saturday, year-round. Regular attendance, work during inclement weather, and overtime to accommodate patient schedules may be required. Travel between practice locations may also be required.

Requirements

Minimum high school diploma.
Ability to work independently and ask for help when needed.
Ability to use applicable electronic medical record (EMR) technology and Microsoft Office.
Ability to meet the position’s physical demands, including standing, walking, bending, kneeling, stooping, and frequently lifting or moving items over 20 pounds.
Regular attendance; work during inclement weather and overtime may be required.
Travel between practice locations may be required.

Nice To Haves

Two to five years of experience in a management or supervisory role in a medical office is preferred.
Understanding of dermatology office protocols and procedures, and ability to effectively lead a team in a dermatology office, preferred.

Responsibilities

Manage operations at assigned practice locations, including patient care and retention, personnel management, and administrative and clinical team workflows.
Monitor practice performance standards and ensure targets for patient appointments, staffing productivity, patient experience, and other business measures are met.
Implement policies and procedures that support efficient administrative and clinical operations.
Identify cost-saving and revenue-enhancing opportunities.
Manage supplies, equipment, technology, and other resources needed for high-quality patient care and efficient practice operations.
Evaluate office team members’ performance, communicate effectively, provide timely feedback, and empower team members to perform their jobs well.
Assist with onboarding by training and evaluating new team members.
Oversee patient flow and develop strategies to improve efficiency and remove barriers that affect patient care.
Provide coverage for Front Desk Specialists and/or Medical Assistants as needed.
Build and inspire collaborative working relationships to accomplish shared tasks.
Adhere to the Practice’s mission statement, credo, service goals, and values, and provide exceptional customer service.
Cultivate a culture of compliance with local, state, and federal regulatory requirements.
Supervise administrative practice team members, the Clinical Supervisor, and the Front Desk Supervisor at assigned locations, if applicable.