Office Manager

Elite DNA Behavioral Health•Largo, FL

About The Position

Elite DNA Behavioral Health is seeking a full-time Office Manager for its Largo, Florida location. The Office Manager maintains an orderly and efficient office routine, responds to patient inquiries and correspondence, and administers guidelines for prioritizing and evaluating work activities. The role reviews statements, invoices, receipts, and charges, and works with clinic staff on tasks such as copay collections and accounts receivable to establish performance standards and monitor progress toward goals. The position provides services to individuals and coordination and support to psychiatrists, physician assistants, and advanced practice registered nurses. It helps providers and nurses with direct client care and administrative tasks, including filing, chart documentation, faxes, prescription medical programs, and telephone follow-up. The Office Manager also maintains and files patient records, triages calls, monitors and responds to voicemail and Athena messages, and documents interactions within specified time frames. The role collaborates with staff to support an appropriate, positive client experience and values cultural diversity and individual differences.

Requirements

Bachelor’s degree from an accredited college or university in business administration or a healthcare-related field; experience may substitute for some education.
Three to five years of experience in healthcare.
Proficiency in oral and written communication.
Excellent time and project management skills.
Excellent attention to detail, problem-solving, and customer service.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to use Electronic Health Records effectively.
Proficiency in Microsoft Office.

Nice To Haves

Experience with Athena.

Responsibilities

Maintain an orderly and efficient office routine.
Respond to patient inquiries and other correspondence as necessary.
Administer guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
Review statements, invoices, receipts, and charges.
Work with clinic staff on copay collections and accounts receivable, establish performance standards for work assignments, and monitor work status and progress toward goals and objectives.
Provide services to individuals and coordination and support to psychiatrists, physician assistants, and advanced practice registered nurses.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
Collaborate with team members and other staff to support a complete, appropriate, and positive experience for clients.
Follow instructions and complete job duties as assigned by providers and management staff.
Assist physicians and nurses with direct client care and tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for the call within 24 hours, and document each call and subsequent interaction.
Triage incoming and voicemail patient calls and document interactions within 24 hours.
Review Athena messages and inboxes, respond and document accordingly, and discuss patient concerns with the appropriate provider within 24 hours of an incoming call, email, voicemail, or message.
Provide information about the after-hours call line and document the interaction in the patient chart.
Support cultural diversity and individual differences in the workforce.