Office Manager

RECOVRY Physical Therapy PLLC•Village of Garden City, NY

10d•$50,000 - $75,000•Onsite

About The Position

RECOVRY Physical Therapy is seeking a friendly, organized, detail-oriented, and highly motivated Office Manager to lead the front office operations of our Garden City location. This is not just a front desk position. This role is for someone who can take ownership of the patient experience, manage administrative systems, communicate clearly with patients, and help the office run smoothly each day. The ideal candidate is professional, confident, compassionate, and able to explain insurance benefits in a clear, transparent, and reassuring way. As the first point of contact for many patients, you will play a major role in helping people understand their care options, financial responsibilities, insurance benefits, and the value of receiving high-quality physical therapy at RECOVRY.

Requirements

High school diploma or equivalent required; additional education in healthcare administration, business, or medical office management is a plus
Previous experience in a medical office, physical therapy clinic, chiropractic office, dental office, or healthcare setting preferred
Strong understanding of insurance verification, benefits, deductibles, co-insurance, co-pays, and patient responsibility
Ability to explain insurance and financial information clearly and confidently to patients
Strong customer service, communication, and interpersonal skills
Organized, detail-oriented, reliable, and able to multitask in a fast-paced environment
Comfortable with phone calls, patient conversations, scheduling, payments, and administrative follow-up
Proficiency with EMR systems, Microsoft Office, and general computer systems
Professional attitude, strong work ethic, and ability to take initiative
Leadership or office management experience is strongly preferred

Nice To Haves

The ideal candidate is someone who enjoys working with people, takes pride in organization, and understands that the front office plays a major role in the success of the practice.
We are looking for someone who can help patients feel comfortable, informed, and confident in their decision to begin care with us.
This person should be able to communicate insurance benefits in a way that is honest, clear, and easy for patients to understand.
We want someone who can build trust with patients, reduce confusion, and help them see the value in investing in their health.

Responsibilities

Greet patients warmly and create a welcoming, professional environment
Answer phone calls, respond to inquiries, and direct calls appropriately
Schedule, confirm, and reschedule patient appointments
Manage the daily patient flow and keep the schedule organized
Maintain a clean, organized, and professional front desk and waiting area
Support the clinical team with administrative needs throughout the day
Help create a high-end, service-focused experience for every patient
Verify patient insurance benefits accurately and efficiently
Clearly explain insurance benefits, out-of-network benefits, deductibles, visit limits, co-pays, co-insurance, and patient responsibility
Help patients understand the difference between insurance coverage and actual out-of-pocket costs
Communicate our payment options and care model with confidence and transparency
Assist patients who may be confused, frustrated, or hesitant about insurance or cost
Help convert patient inquiries into scheduled evaluations by clearly explaining the value of our services
Assist with prior authorizations, insurance documentation, and claim-related follow-up as needed
Collect co-pays, patient balances, and payments at time of service
Process payments and maintain accurate billing/payment records
Ensure patient paperwork, intake forms, insurance information, and authorizations are complete and up to date
Maintain patient records with confidentiality, accuracy, and HIPAA compliance
Communicate with billing team members regarding insurance issues, patient balances, and missing information
Monitor outstanding administrative tasks and follow through until completed
Take ownership of the front office experience and daily administrative workflow
Help train, guide, and support front desk staff as the office grows
Identify areas where systems, communication, or patient experience can be improved
Ensure office policies and procedures are followed consistently
Help reduce scheduling gaps, missed appointments, and patient confusion
Communicate effectively with management and clinical leadership