Office Manager

Carolinas Center For Oral & Facial Surgery•Sandston, VA

13d•$60,000 - $65,000

About The Position

Virginia Oral & Facial Surgery is seeking an Office Manager to lead practice operations and support front-office and clinical support teams across its practices in the Greater Richmond Area. The role works with the Regional Director of Operations, doctors, and support services to build and maintain a successful team, while helping ensure efficient, compassionate operations and a positive patient and employee experience. In conjunction with the doctor, the Office Manager works on clinical aspects and practices involving the provider, practice, clinicians, and ancillary personnel, as well as hiring or firing clinical personnel. The Office Manager oversees daily operations, compliance, staffing, performance and financial metrics, patient experience, provider relationships, facilities, and office marketing. The role may work in any area of the office as needed and requires travel as required.

Requirements

Bachelor’s degree in Business Administration or a related field strongly preferred and/or a minimum of two years of management experience in a medical or dental practice.
Understanding of HIPAA.
Demonstrated problem-solving ability and self-direction.
High degree of professionalism and professional image.
Strong and effective communication skills.
Positive attitude and ability to advocate for change.
Independent decision-making skills and sound judgment.
Excellent organization and multitasking skills.
Ability to lift 25 pounds.
Ability to sit and stand for prolonged periods.

Nice To Haves

Oral and maxillofacial surgery experience preferred.
Bachelor’s degree in Business Administration or a related field strongly preferred.

Responsibilities

Work with the Regional Director of Operations, doctors, and support services to establish and maintain a successful team.
Work in conjunction with the doctor on clinical aspects and practices involving the provider, practice, clinicians, or ancillary personnel, and on hiring or firing clinical personnel.
Ensure compliance with applicable governmental agencies and regulations, including OSHA, HIPAA, Department of Labor requirements, and AAAHC Accreditation Standards.
Coordinate and oversee day-to-day office operations to support efficiency, productivity, and adherence to practice policies, procedures, and mission.
Build working relationships with providers and staff, and facilitate meetings and communication as needed.
Partner with Human Resources to recruit, train, evaluate, and retain staff; conduct employee evaluations and manage performance and corrective action processes.
Monitor key performance indicators, operational reports, and financial metrics to support practice goals and budgets.
Monitor and improve referring-provider relationships.
Promote a patient-centered experience that meets or exceeds satisfaction expectations.
Review patient schedules daily to minimize wait times and maximize doctor and staff productivity.
Oversee maintenance of the building, equipment, and grounds, as applicable, to meet practice standards.
Work in any area of the office as needed to ensure efficient operations.
Lead by example and foster a collaborative, team-oriented workplace culture.
Assist with office marketing efforts.
Perform other duties assigned by the Regional Support Leader or doctors.
Travel as required.