Office Manager

Physicians Primary Care•Fort Myers, FL

62d•Onsite

About The Position

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed primary care practice with locations in Cape Coral, Fort Myers, Lehigh Acres and Estero. We need a talented Medical Office Manager to join our team. This role provides leadership and coordinates operations and activities of the medical office, supervising office staff as assigned.

Requirements

Associate Degree in health or business administration required.
Minimum of five years of medical practice operational management experience.
Knowledge of organizational policies, procedures, systems, and objectives.
Knowledge of fiscal management and human resource management techniques.
Knowledge of health care administrative systems.
Knowledge of governmental regulations.
Skilled in Microsoft office products – especially, Word, Excel and Power Point.
Skilled in exercising a high degree of initiative, judgment, discretion, and decision making necessary in completing work.
Skilled in evaluating operations as they relate to polices goals and objectives.
Ability to create an atmosphere that encourages, motivates, innovates.
Treats all people (internal and external) in a professional and courteous manner.
Position requires strong written communication skills.
Requires ability to move throughout the office uninhibited.
Requires hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Nice To Haves

Bachelors Degree preferred.
Life experience may be accepted in lieu of Bachelor Degree.
Preferred certification in Medical Office Management through AAPC, or ability to become certified within 2 years of employment.

Responsibilities

Provide excellent customer service to providers, coworkers, employees, patients, family members, businesses and visitors of PPC.
Hiring, training and maintaining staff for the purpose of running an efficient office.
Oversees and directs activities of assigned clerical and clinical staff ensuring that all staff have a full understanding of expectation of their positions.
Managing and processing time and attendance for payroll and personnel management purposes.
Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
Conduct staff meetings as required by administrator; however, minimum standard is no less than four per year.
Supervising all staff within the clinic setting.
Oversees and responsible for signing and submitting packing slips and/or invoices to accounting within the work week they are received.
Manages overtime costs and makes necessary internal changes in order to keep costs to a minimum.
Responsible for reviewing, questioning and explaining divisional costs as seen on financial reports.
Maintains efficient inventory process for ordering all supplies.
Turns in required information to administration for financial and monthly reporting within two business days of month-end closing.
Ensures that clinical supply inventory is conducted as required.
Ensures that all monies collected are deposited according to policy and all balancing procedures are followed (cash and credit cards).
Ensures that all petty cash is balanced and receipts documented according to policy and that all balancing procedures are followed.
Developing office specific policy and procedures (both clerical and clinical), as well as for ensuring policies are followed and maintained.
Monitors appointments for proper scheduling, patient flow, and efficiency.
Responsible for ensuring patients, who miss their appointments, are contacted and managed according to policy.
Maintaining provider calendars for vacation, meetings and call.
Ensuring that schedules are blocked appropriately.
Ensures that referrals and authorization protocols are followed and handled in a timely fashion.
Ensures monies are collected at time of service and that staff follow financial documentation protocol.
Ensures compliance with regulations and with PPC standards of quality patient care.
Actively participates, educates and supports all payer (commercial/governmental) initiatives in which PPC has a contractual obligation.
Actively participates, educates and supports initiatives within PPC.
Identifies and resolves operational problems.
Facilitates physician meetings where appropriate and produces minutes of meetings.
Attend required meetings and participates in committees as requested.
Works closely with managing partner and senior level managers.
Responsible to ensure facilities are clean, maintained and free from damage and deterioration, as well as safe for all patients, customers, visitors, providers and employees.
Notifies internal maintenance department via ticketing system or other acceptable methods for needed repairs.
Responsible to ensure that all equipment (medical and clerical) is in working order, clean and stored properly.
Maintains strictest confidentiality in all areas of the medical practice.
Reports to work on time and rarely calls off from work.
Maintains a positive can-do attitude.
Continually looks for ways to grow professionally as a leader.
Participates in professional development activities to keep current with health care trends and practices.
Listens to employees and includes them in decision making (where appropriate).
Completes other duties as necessary.
Demonstrates to employee’s willingness to jump in and help.
Responds to emails within 24 hours of receipt (business hours).
Keeps work area in a neat and organized fashion.
Follows professional dress standards as described in PPC handbook.