Office Manager

United Dental Partners•Chicago, IL

37d•$55,000 - $60,000•Onsite

About The Position

The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. This role involves overseeing administrative staff, maintaining financial records, and resolves patient matters and concerns.

Requirements

2-8 years of dental office management or equivalent experience
College preferred
Bilingual preferred
Strong knowledge of dental practices and operations requirements
Strong leadership skills
Customer service and sales skills
Knowledge of dental terminology, procedures, and billing practices
Familiarity with dental office software and electronic health records (EHR) systems
Excellent organizational skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to read, analyze, understand, and explain dental benefits, dental treatment plans, and patient account ledgers
Excellent problem solving skills
Strong business acumen
Ability to hold the team accountable
Excellent computer skills
Experience in collecting patient co-pays and past due balances
Proficient in Microsoft Office and other basic computer skills
Ability to maintain patient confidentiality and HIPAA compliance
Integrity
Demonstrates passion for patient focus
Strong customer service skills
Knowledge of treatment services provided
Builds collaborative relationships
Demonstrates collaboration by driving communication
Excellent written and verbal communication skills
Treatment presentation skills
Ability to convey urgency of maintaining and achieving oral health
Presentable and sociable through verbal and nonverbal cues
Exemplifies professionalism by demonstrating responsibility for the office
Ability to work well under pressure
Professional appearance, dress, and attitude
Takes pride in leading the office
Takes initiative and shows a sense of urgency to drive to the right decision
Strong emotional intelligence
Results driven to achieve office goals and ensure great patient outcomes
Present solutions face to face to patients, providers, and staff
Strong conflict resolution and de-escalation skills
Builds strong teamwork by collaborating with all office staff
Constructive and collaborative working relationship
Builds team morale
Maintains positive work environment
Motivates team to achieve goals and provide great dental experiences

Responsibilities

Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities
Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc.
Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations
Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day
Coordinates trainings and professional development activities for the office
Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day’s and week’s events
Have one-on-one meetings with each team member regularly to set clear expectations on performance
Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community
Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants.
Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained
Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office.
Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations.
Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget.
Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information.
Takes pride in resolving patient matters and provides feedback to team on any relevant matters
Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security
Performs other duties as assigned