Office Manager

Clarkson Eyecare • Louisville, KY

5d

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. The role oversees the sales, profitability, and operations of an office location, including team member support, merchandising, inventory management, training, and safety. The Office Manager uses independent judgment and discretion to manage the overall performance of the retail operation. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License.

Requirements

• Management experience is required.
• High school diploma or GED is required.
• Must receive a favorable background check result when required by state.
• Must provide proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

• Industry-related experience.
• ABO, NCLE, and/or LDO credentials; preferred but not required.

Responsibilities

• Direct and execute the sales and profitability of an office location through effective delivery of the Total Patient Experience.
• Develop and maintain good working relationships with the doctor or doctors associated with the office, serving as a liaison between them and the office team.
• Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Use judgment and available tools to achieve revenue and EBITDA growth.
• Motivate team members through positive communication and constructive support when communicating changes or news.
• Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds; follow safety rules and HIPAA and OSHA requirements, and oversee hazardous material handling and waste disposal.
• Monitor and enforce company cash-handling policies and procedures, including petty cash requirements, and submit financial documents accurately and on schedule.
• Oversee daily office operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Competitive base pay plus bonus
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED