Office Manager

Clarkson Eyecare•Red Bank, NJ

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. The role oversees the office’s sales, profitability, and day-to-day operations, including team support, merchandising, inventory, training, and safety. The Office Manager uses independent judgment and discretion to manage the performance of the retail operation. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License.

Requirements

Management experience is required.
High school diploma or GED is required.
Must receive a favorable background-check result where required by state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Must meet the listed physical requirements, including the ability to lift, carry, push, and pull items up to 25 pounds and use hands and technology effectively.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials are preferred but not required.
A State Optician’s License is required for a Licensed Office Manager in states where the company requires it.

Responsibilities

Direct and execute the office’s sales and profitability through effective delivery of Total Patient Experience (TPE).
Develop and maintain a good working relationship with the associated doctor or doctors and serve as liaison between the doctor and office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members through positive conduct and supportive, constructive communication about changes or news.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds, and uphold safety rules, HIPAA and OSHA requirements, hazardous-material handling, and waste-disposal procedures.
Monitor and enforce company cash-handling policies and procedures, including petty cash requirements, and submit financial documents accurately and on schedule.
Oversee day-to-day office operations, including team scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team training.