OFFICE MANAGER

CENTER FOR FAMILY.•Miami Gardens, FL

23d•Onsite

About The Position

The Office Manager is responsible for the daily administrative and operational oversight of the Medical, Dental, and Behavioral Health departments at the Center for Family and Child Enrichment, Inc. (CFCE), a Federally Qualified Health Center (FQHC). This position ensures efficient clinic operations, exceptional patient experience, regulatory compliance, and effective coordination among multidisciplinary teams. The Office Manager supports organizational goals by optimizing workflows, managing front office and administrative support staff, monitoring key performance indicators, and ensuring adherence to FQHC, state, federal, and accreditation standards. The Office Manager serves as a key operational liaison between providers, clinical department directors, patients, and leadership. This role operates within the administrative reporting structure under the Chief Medical Officer and collaborates closely with the Director of Behavioral Health on department-specific operational needs. The Office Manager supports integrated, trauma-informed, patient-centered care for children, adults, and families across all CFCE service lines.

Requirements

Associate’s degree required.
Minimum of 3–5 years of healthcare office management experience required.
Prior supervisory experience managing administrative and/or support staff required.
Working knowledge of FQHC regulations, HRSA requirements, HIPAA, 42 CFR Part 2, and applicable healthcare compliance standards.
Proficiency with Electronic Health Record (EHR) systems.
Strong leadership, communication, and conflict-resolution skills across interdisciplinary teams.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Strong analytical and problem-solving skills with the ability to interpret and act on data-driven performance reports.
Ability to maintain strict confidentiality and exercise sound judgment in sensitive clinical and administrative matters.
Commitment to culturally competent, trauma-informed, patient-centered care.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred.
Experience in a Federally Qualified Health Center (FQHC), community health center, or multi-specialty clinic setting strongly preferred.
Experience with quality improvement methodologies and performance management preferred.
Bilingual proficiency in English and Spanish or English and Haitian-Creole strongly preferred, given CFCE’s patient population.
Experience with Intergy and/or Athena Health preferred.
Familiarity with TenEleven scheduling platform a plus.

Responsibilities

Oversee daily administrative and operational functions across Medical, Dental, and Behavioral Health clinic sites to ensure efficient, high-quality service delivery.
Manage patient flow, scheduling, registration, intake, referrals, and follow-up processes to optimize access to care and reduce delays.
Monitor clinic performance metrics (patient volume, wait times, no-show rates, productivity) and report findings to executive leadership.
Supervise front office and administrative support staff, including hiring, training, coaching, scheduling, and performance management.
Ensure compliance with all applicable regulations and standards, including FQHC requirements, HRSA guidelines, HIPAA, OSHA, and 42 CFR Part 2.
Support quality improvement initiatives, audits, UDS reporting accuracy, and corrective action planning.
Oversee revenue cycle support activities, including eligibility verification, scheduling accuracy, insurance authorizations, and billing coordination.
Manage Sliding Fee Discount Program (SFDP) processes and support efforts to reduce claim denials and improve reimbursement performance.
Facilitate coordination across Medical, Dental, and Behavioral Health teams to support integrated, whole-person care and referral workflows.
Generate, analyze, and present operational reports and dashboards using EHR and practice management systems to support data-driven decision-making.