Office Manager - North Colorado Springs - No Weekends
About The Position
Mountain View Pain Center is a comprehensive pain management and rehabilitation practice committed to treating the whole patient with compassion, innovation, and teamwork. We blend chiropractic care, physical therapy, pain management, and acupuncture to create individualized, evidence-based treatment plans that address pain at its source. Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.
Requirements
- Associate degree in a healthcare field, BA preferred
- 3+ years experience with Medical Scheduling
- 1+ year experience supervising staff
- Proven customer service skills and ability to de-escalate
- Basic computer skills
- Access to reliable transportation
Responsibilities
- Managing and supporting all clinic employees by assisting and tracking time off requests, covering for staffing shortages, assisting with patient check-ins, auditing, reporting on a variety of areas, creating action plans for each department, customer service, clinic inventory management, cleaning and maintaining an organized clinic.
- Manage time off requests and approve timecards for hourly staff
- Training of Front Desk staff; work with MA Manager for MA training
- Proactively address team issues and provide coaching and additional support
- Ensure all staff members abide by company policies and procedures
- Host monthly staff meetings
- Adequately cover positions when short staffed (Chiro MA, Front Desk, Pain MA)
- Ability to create action plans for each department to address bottle necks and improve clinic efficiency and track progress with milestones
- Communication with departments, management, patients, and providers
- Cleaning, Organization, Ordering
- Customer Service
- Ability to report and audit on several facets of clinic operations: Appointment Count by provider, No-Shows, Appointment Cancellations, New Patient On-boarding, Evaluations and Surveys, Patient Scheduling
Benefits
- 401 (k) Matching
- Dental, Health, and Vision
- Short- and Long-term disability
- Paid Time Off
- PTO plus paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
