Office Manager

Waste Pro USA•Monroe, NC

14d

About The Position

The Office Manager oversees day-to-day administrative, customer service, and accounting functions within the office. The role supervises billing, collections, customer service, accounts payable, and payroll/HR functions and assists regional staff, the Division Manager, the Operations Manager, and the Sales Manager with reporting requirements. The Office Manager supports accurate billing and financial processing, customer service operations, collections, reporting, deposits, franchise reporting, productivity analysis, sales contract maintenance, and timely payroll and HR work. The position also attends assigned company training, stays current with job-appropriate technology, and performs additional duties assigned by the Supervisor. The normal work setting is an office.

Requirements

Prior office management experience is required.
Accounting experience is required.
Ability to maintain relationships with customers, vendors, and coworkers while communicating effectively and resolving issues.
Ability to work in an organized manner.
Strong computer skills and ability to learn new computer programs.
Ability to maintain a professional atmosphere while working with management, corporate, and local staff.

Nice To Haves

AA or AS degree preferred.

Responsibilities

Manage all administrative functions in the office.
Work with the billing clerk to ensure accurate billing of customers in the market area.
Prepare and input monthly billing journal entries.
Manage credit processing procedures.
Oversee the customer service department, including scheduling, training, and observations of Customer Service Representatives.
Oversee coding and processing of accounts payable and submit items for approval.
Work with the Collections department to ensure timely collection of customer accounts and adequate cash flow.
Complete weekly accounts receivable reports and review them with management to develop action plans for improving DSO results.
Ensure segregation of duties in the office.
Manage timely and accurate deposits for local payments.
Maintain professionalism when communicating with customers and employees.
Prepare accurate monthly revenue projections for management review.
Ensure disposal invoices are reconciled to the Tower billing/dispatch system.
Ensure monthly and quarterly franchise reports are completed and filed.
Assist with gathering, verifying, and entering financial and statistical data into the system for productivity reporting.
Assist with restructuring Tower reports as needed for financial and operational analysis.
Generate reports on new and lost business, changes in service, and related matters.
Assist Sales with maintaining sales contracts, including tracking expiration dates.
Support or perform payroll and HR functions accurately and on time.
Attend and participate in company-sponsored training courses as assigned.
Keep current on job-appropriate technology used by Waste Pro USA.
Perform additional duties assigned by the Supervisor.