OFFICE MANAGER

Guardian Dentistry Partners•Prattville, AL

10d•$55,000 - $63,000

About The Position

The Office Manager oversees the daily operations of Glynwood Park Dental, supervising team members, managing patient flow, achieving team goals, and providing mentorship and training. The role serves as a key link between the dentist and the practice team to support smooth communication and coordination, and calls for leadership aligned with the company’s I.M.P.A.C.T. values: Integrity, Mentorship, Partnership, Action, Caring, and Transparency. The Office Manager is responsible for practice operations and performance, team management, communication, and patient support. The position is classified as exempt and offers an annual salary of $55,000–$63,000.

Requirements

At least two years of prior experience in Dental Practice Management or Dental Operations Management.
Excellent communication and presentation skills, including the ability to adapt communication to the audience, seek feedback, summarize key points, and communicate proactively.
Comfort troubleshooting technical issues within the practice and communicating with IT as needed.
Comfort using Microsoft programs such as Excel, PowerPoint, and Word.
Ability to proactively solve problems and engage team members in resolving issues.
Ability to mediate and resolve conflicts professionally and objectively.
Ability to work collaboratively with cross-functional teams.
Compassionate, empathetic interpersonal approach and a high level of emotional intelligence.

Responsibilities

Supervise practice activities and ensure effective coverage for all positions.
Manage opening and closing duties, including reconciling daily financials.
Manage supply inventory and serve as the primary point of contact for the practice.
Oversee internal billing invoices, maintain CPR certifications, and ensure office safety, compliance, and other policies and procedures are followed.
Use Workday, myLearning, metric software, and P&L reports to run the office effectively.
Plan, organize, and facilitate daily morning huddles and other team meetings as appropriate.
Maintain positive relationships with doctors and regional managers to support communication across the company.
Meet or exceed monthly and quarterly performance metrics and maintain alignment with quarterly IMPACT goals.
Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and accessible to doctors and upper management.
Monitor, analyze, and report weekly and monthly KPIs; report on goals and KPIs to the Regional Manager and doctors as requested.
Supervise practice team members, manage them in the HRIS, support performance management, and resolve issues and conflicts.
Provide team members with ongoing guidance, coaching, and support; cross-train them for professional development and office efficiency.
Manage recruiting, hiring, and onboarding of new team members.
Manage team schedules, payroll, and time and attendance, and keep the appointment scheduler updated with office hours and doctor availability.
Communicate with patients courteously, empathetically, and professionally.
Oversee telephone-answering systems to ensure timely responses and manage patient flow through the office.
Step in to assist where needed and support patients in accepting treatment.
Maintain accuracy and attention to detail to minimize patient complaints.