Office Manager

Eye Care Partners Career Opportunities • Lansing, MI

7d

About The Position

The Office Manager is responsible for the overall sales, profitability, and operations of an individual EyeCare Partners office location. The role delivers a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. Responsibilities include team member support, merchandising, inventory management, training, and safety, as well as exercising independent judgment and discretion in managing the overall performance of the retail operation. A Licensed Office Manager will possess a State Optician’s License in states where the company requires one.

Requirements

• Management experience is required.
• A favorable background check result is required as applicable by state.
• Must provide proof of identity and authorization to work in the United States.
• High school diploma or GED.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to perform the physical activities described, including walking, sitting, standing, bending, stooping, reaching, and handling items up to 25 lbs.
• Strong fine motor skills and full use of hands, including frequent grasping, writing or typing, and use of technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.
• Travel to other locations may be required to carry out essential duties.

Nice To Haves

• Industry-related experience is beneficial.
• ABO, NCLE, or LDO credentials may be preferred.
• A State Optician’s License is required for a Licensed Office Manager in states where the company requires one.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through effective execution of the Total Patient Experience (TPE).
• Develop and maintain a good working relationship with the doctor or doctors associated with the office and serve as a liaison between the doctor and office team.
• Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Use judgment and available tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating changes or news in a supportive and constructive way.
• Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds, and uphold safety rules and HIPAA and OSHA requirements, hazardous material handling, and waste disposal procedures.
• Monitor and enforce company cash-handling policies and procedures, including petty cash policies set by Accounting, and submit required financial documents accurately and on schedule.
• Manage day-to-day office operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED