Office Manager

Eye Care Partners Career Opportunities•Louisville, KY

About The Position

The Office Manager is responsible for the overall sales, profitability, and day-to-day operations of an individual EyeCare Partners office. The role aims to deliver a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales and revenue. The manager oversees team member support, merchandising, inventory, training, safety, and operational performance, exercising independent judgment and discretion across the retail operation. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License.

Requirements

Management experience is required.
A high school diploma or GED is required.
Must have a favorable background-check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
For states where the company requires it, a Licensed Office Manager must possess a State Optician’s License.
Able to lift, carry, push, and pull items weighing up to 25 pounds.
Strong fine motor skills and full use of hands are required, including for grasping, writing or typing, and using technology.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus, is required.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials are preferred but not required.

Responsibilities

Direct and execute sales and profitability for an individual office through effective delivery of the Total Patient Experience (TPE).
Develop and maintain a good working relationship with the associated doctor or doctors and serve as liaison between the doctors and office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members and communicate changes or news in a supportive, constructive manner.
Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds; enforce safety rules and HIPPA and OSHA requirements, hazardous-material handling, and waste disposal.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Manage day-to-day office operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.