Office Manager - Lewes

Nutrihealth LLC•Lewes, DE

2d•$22 - $25

About The Position

We are seeking a dedicated and knowledgeable Office Manager to support efficient medical clinic operations, an exceptional patient experience, and adherence to company policies and procedures. The role works closely with providers, clinical staff, front office teams, and regional leadership. It involves overseeing daily office operations, supporting staff and providers, supervising front desk and medical assistant staff, addressing patient and operational issues, and assisting leadership with employee performance and training.

Requirements

High school diploma or equivalent.
Knowledge of medical office workflows, insurance verification, referrals, and prior authorizations.
Strong leadership, communication, and interpersonal skills.
Excellent organizational and time-management abilities.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Proficiency with electronic medical records (EMR) systems and Google applications.
Strong problem-solving skills and attention to detail.
Ability to maintain professionalism and confidentiality in all interactions.

Nice To Haves

Associate's or Bachelor's degree.
Minimum of 2 years of healthcare office management, medical office administration, or supervisory experience.

Responsibilities

Oversee daily medical office operations to support efficient patient flow and exceptional customer service.
Maintain organized workflows and address operational challenges for providers and staff.
Supervise front desk and medical assistant staff, providing coaching, guidance, and support.
Ensure adherence to check-in, check-out, scheduling, and rooming procedures.
Monitor completion of prior authorizations, referrals, and insurance-related requirements.
Address patient concerns and help resolve scheduling, billing, and service-related issues.
Review and approve employee timecards and assist with staffing coordination.
Maintain office supplies and coordinate ordering.
Assist with payment reconciliation, financial documentation, and operational reporting.
Manage patient satisfaction feedback and support service recovery efforts.
Coordinate resolution of technology and equipment issues with vendors and support teams.
Support onboarding and training of new employees.
Assist leadership with performance management and annual employee reviews.