Office Manager

Clarkson Eyecare•Kettering, OH

13d

About The Position

The Office Manager is responsible for delivering a world-class Total Patient Experience (TPE) that supports patients’ medical needs while maximizing retail sales. The role oversees the sales, profitability, and day-to-day operations of an office location, including team member support, merchandising, inventory management, training, and safety. The Office Manager exercises independent judgment and discretion to manage overall retail performance. In states where required by the company, a Licensed Office Manager must hold a State Optician’s License.

Requirements

Management experience is required.
A high school diploma or GED is required.
Must obtain a favorable background check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking; and regular bending, stooping, and reaching.
Strong fine motor skills and full use of hands, with visual and auditory acuity including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials are preferred but not required.
A State Optician’s License is required for a Licensed Office Manager in states where the company requires it.

Responsibilities

Direct and execute the office location’s sales and profitability through effective delivery of the Total Patient Experience.
Develop and maintain effective working relationships with associated doctors and act as a liaison between doctors and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members and communicate changes or news positively and constructively.
Maintain the facility, building, equipment, parking lot, and grounds to corporate standards, and ensure compliance with safety rules, HIPAA and OSHA requirements, hazardous material handling, and waste disposal.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit financial documents accurately and on schedule.
Oversee daily operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.