Office Manager

Beacon Oral Specialists•Laurel, MD

14d•Onsite

About The Position

The Office Manager coordinates administrative duties and office procedures to maintain an efficient, safe, and productive office environment at Maryland Oral Surgery Associates in Laurel, Maryland. The role supports office surgeons, helps ensure compliance with office policies and procedures, and promotes an exceptional patient experience. The Office Manager also works with HR on office policies, coaches and trains staff, manages local practice marketing, and maintains office conditions, arranging repairs or maintenance as needed. This is an on-site role requiring the employee to be local and able to commute daily.

Requirements

High school degree or equivalent.
Background providing exceptional patient support and customer service.
Driven, organized, and detail-oriented approach to managing responsibilities.
Hands-on experience with fax machines, printers, phones, and MS Office programs.
Familiarity with appointment scheduling and office marketing.
Excellent time-management skills and ability to multitask and prioritize work.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Creative mindset and ability to monitor and suggest improvements.
Strong organizational and planning skills in a fast-paced environment.
Must be local and able to commute daily.
Must be able to stand up to 80% of the time at minimum.
Physical requirements include driving, flying, and sitting and standing for extended periods.

Nice To Haves

Proven experience as an Office Manager or Supervisor in a healthcare, dental, or oral surgery practice setting.
Additional qualifications as an office supervisor or manager.
Knowledge of dental insurance plans and procedures.

Responsibilities

Organize office operations and procedures.
Provide general support to office surgeons.
Partner with HR to update and maintain office policies as necessary.
Schedule appointments and work schedules.
Provide an exceptional patient experience.
Align office policies and procedures to ensure compliance protocols are met.
Coach, mentor, and train staff on office policies, procedures, customer support expectations, and compliance initiatives.
Manage local marketing for the practice.
Maintain excellent office conditions and arrange repairs or maintenance as needed.
Address employees’ queries regarding office management issues.