Office Manager

SA Recycling•San Angelo, TX

76d•Onsite

About The Position

The Office Manager is responsible for a variety of duties including resolving customer complaints, answering questions regarding policies and procedures, and supervising office, administrative, or customer service employees. This role involves ensuring adherence to quality standards, deadlines, and proper procedures, while also providing guidance to employees on handling complex issues and resolving escalated complaints. The Office Manager will implement corporate and departmental policies, discuss job performance issues with employees, train and instruct employees, and evaluate their job performance. Additionally, the role includes reviewing records and reports, recruiting and interviewing employees, and maintaining a clean and orderly work area. Regular attendance and punctuality are essential, as is organizing materials for effective space utilization and proper waste disposal. Effective housekeeping for safety and hygienic conditions is an ongoing operation.

Requirements

Must pass a medical physical and drug test.
Must pass a background check and credit check.
Bi-lingual (English & Spanish) language skills a plus.
Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands.
Utilize MS Office to produce reports in various combinations to all readers and audiences.
Minimum 5 years previous experience in a similar or business program environment required.

Nice To Haves

Preferred – high school diploma or GED and/or foreign education acceptable.

Responsibilities

Resolve customer complaints, and answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
Train and instruct employees in job duties and company policies, or arrange for training to be provided.
Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
Recruit, interview, and select employees.
Clean up work area at the end of shift.
Keep work areas neat and orderly.
Organizing materials to have more effective use of space.
Dispose of various waste materials in the appropriate manner.
Inspection to ensure cleanup is completed.
Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.