Office Manager

PuroClean of Toms River•Toms River, NJ

12d•$40,000 - $60,000

About The Position

The Office Manager manages the office team’s accounting and administrative activities and supports the efficient operation of business functions. This role oversees accounting and reporting, applies accounting guidelines and reporting requirements, and ensures job and customer files are properly audited and documented. The Office Manager develops an annual office administration plan and budget, trains and coaches office personnel, and serves as the in-house expert on QuickBooks Pro and Microsoft Office. The role also manages customer satisfaction and complaints, ensures accurate and timely reporting, and supports office and field personnel with safety and risk-management guidelines. A strong focus is placed on providing exceptional service to customers during times of need.

Requirements

Focus on personal development, team building, and leadership skills.
Attention to detail and the ability to multitask and remain calm under pressure.
Clear communication skills and the ability to manage relationships.
Aptitude for record keeping, accessing information, and communicating information.
Awareness of and respect for safety, exercising care and caution with teammates and customers.
Organizational and leadership skills, including the ability to multitask and handle deadlines.
Ability to learn quickly and adapt to change and professional challenges.

Responsibilities

Manage customer and client satisfaction, represent the brand, and improve operations.
Proactively resolve customer issues, concerns, and complaints.
Manage documentation related to jobs, compliance, and scheduling, and delegate responsibilities.
Maintain employee documentation and conduct new-hire orientations.
Manage invoices, petty cash, and other office-administration duties.
Continue professional development in PuroClean-specific office skills, procedures, and processes.
Follow and maintain safety and risk-management guidelines for field staff and office personnel.
Manage office-team accounting and administrative activities, accounting procedures, and reporting.
Ensure job and customer files are audited and contain required documentation.
Develop and implement an annual office administration plan and budget to improve productivity.
Train and coach office personnel to perform assigned tasks efficiently.
Serve as the in-house expert on QuickBooks Pro and Microsoft Office.
Manage the efficient operation and appropriate support of business functions.
Ensure reports are accurate and timely and customer complaints are resolved quickly to the customer's satisfaction.