Office Manager

Ascend Partner Firms•Lacey, WA

6d•Onsite

About The Position

Ascend is seeking an Office Manager to join the Opsahl Dawson (ODC) team in Lacey, Washington. The Office Manager is a key part of daily operations, handling administrative tasks, office organization, and client and professional support while helping maintain an efficient, organized, and welcoming office. The role involves engaging with clients and team members, including remote colleagues, and fostering positive working relationships. ODC is an accounting, tax preparation, and bookkeeping firm founded in 1979 and based in Longview, Washington. It has more than 175 people across the United States and joined Ascend in January 2023. Ascend provides partner firms with shared resources and support, including growth capital, talent acquisition and training, quality management, technology, AI tools, and back-office services.

Requirements

High school diploma or equivalent and some college coursework.
At least 3 years of administrative support experience.
Advanced working knowledge of Microsoft Office Suite.
Ability to handle confidential material reliably.
Commitment to providing exceptional service internally and externally.
Ability to work some overtime hours during busy season.
Excellent organization, time management, verbal communication, and written communication skills.
Ability to manage multiple deadlines with minimal supervision and demonstrate self-motivation in a collaborative setting.
Strong interpersonal skills and commitment to producing high-quality work.
Willingness to learn and adapt.

Nice To Haves

Bachelor's degree.
Experience with CCH or other tax software.
Experience working in a public accounting firm or professional services environment.

Responsibilities

Perform front desk duties, including greeting clients, answering phones, handling incoming and outgoing packages and mail, scanning, and running errands.
Maintain knowledge of general firm practices to serve clients appropriately, including delivering tax forms, following billing policies, and recognizing tax forms and other standard documents.
Provide high-quality customer service and build strong relationships with clients and in-office and remote team members.
Meet compliance deadlines and complete office-assigned task lists.
Communicate project deadlines, status updates, and workflow questions.
Assist with daily cash deposits and accept client payments as needed.
Maintain a safe, organized, neat, and accessible office, including keeping conference rooms orderly and clean.
Coordinate with human resources on employee onboarding and offboarding, community involvement, and marketing opportunities.
Act as a liaison with the company IT team regarding location-related hardware and software needs and issues.
Manage office facilities and related communications, including office openings and closures, building maintenance, security and door systems, and coordination with service providers.
Order and maintain supplies and assist with internal snacks, meals, and events.
Keep shared kitchen areas clean and perform opening and closing duties, including operating the dishwasher and monitoring refrigerator cleanliness.
Stay current on software and technology and work with the administrative team and leadership to be proactive and solution-oriented.
Complete other special projects as assigned.