Office Manager

Elite DNA Behavioral Health • St. Augustine, FL

52d • Onsite

About The Position

Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida and is expanding quickly. They believe in providing high-quality, accessible care to patients and a supportive environment for professional growth. The company aims to hire top talent to support its mission and allow employees to grow with the company. They thrive on a mutual goal of providing excellent care through comprehensive services and a collaborative culture. Elite DNA is a pioneer in the care coordination approach to mental health, matching patients with ideal services and providers before direct care. Their team offers leading-edge therapy services, including psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy. All actions are guided by integrity and compassion for patients and employees. Joining the Elite DNA team means being part of a group that helps children, adults, and families in the community live better lives. This specific role is for a full-time Office Manager in St. Augustine.

Requirements

• Bachelor’s degree from an accredited college or university in business administration or a health care-related field. Experience may substitute some education.
• Minimum of three to five years of experience in healthcare.
• Proficiency in oral and written communications.
• Excellent time and project management skills.
• Excellent attention to detail, problem-solving, and customer service.
• Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
• Medical terminology knowledge essential.
• Effectively uses Electronic Health Records; Athena experience preferred.
• Proficiency in Microsoft Office.

Nice To Haves

• Athena experience preferred.

Responsibilities

• Maintaining an orderly and efficient office routine.
• Responding to patient inquiries and other correspondence.
• Administering established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Reviewing statements, invoices, receipts, and charges.
• Working with clinic staff (e.g., co-pay collections and A/R) to establish performance standards for work assignments, monitoring work status and progress including goals and objectives.
• Valuing cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences.
• Providing services to individuals and coordination/support to psychiatrists, PA and APRNs.
• Initiating and completing all relevant documentation within organizational time frames.
• Performing duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Collaborating with team members and other staff to ensure a complete, appropriate, and positive experience for all clients.
• Following instructions and completing job duties as assigned by providers and management staff.
• Providing appropriate and timely documentation.
• Assisting the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs, and telephone follow-up as assigned.
• Maintaining, copying, and filing patient records and other information as needed.
• Monitoring voicemails throughout the day, returning calls, and effectively resolving the reason for the call within 24 hours of the call, with proper documentation for each call and subsequent interaction.
• Triaging patient phone calls, both incoming and on voice mail, and documenting the interaction within 24 hours.
• Reviewing Athena messages and respective inboxes and messages, responding and documenting accordingly.
• Discussing patient concerns with the respective provider within 24 hours of incoming call, email, voicemail, or message, and documenting appropriately within the same time frame.
• Providing information for the afterhours call line and information to call if a patient has a question, documenting this interaction in the patient chart.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Annual PTO of 15 days with tenure recognition incentives
• One additional paid day for your birthday
• Employee Assistance Program
• Opportunities for growth
• Great team atmosphere that empowers you to take ownership of outcomes in providing quality service and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level