Office Manager

Elite DNA Behavioral Health•North Palm Beach, FL

10d•Onsite

About The Position

Elite DNA Behavioral Health is seeking a full-time Office Manager in North Palm Beach, Florida. The Office Manager maintains an orderly, efficient office routine and supports patients, providers, and clinic staff. The role includes responding to patient inquiries and correspondence, applying and adjusting work-prioritization guidelines, reviewing financial documents, and coordinating with clinic staff on co-pay collections, accounts receivable, and work performance. The position also provides services and coordination support to psychiatrists, physician assistants, and advanced practice registered nurses, and assists physicians and nurses with direct client care and administrative tasks. The Office Manager completes documentation within required time frames, maintains patient records, monitors and responds to voicemail and Athena messages, triages patient calls, and coordinates patient concerns with the appropriate provider. The role collaborates with staff to support efficient clinic operations and a positive client experience, while valuing cultural diversity and individual differences in the workforce.

Requirements

Bachelor’s degree from an accredited college or university in business administration or a healthcare-related field; experience may substitute for some education.
Three to five years of experience in healthcare.
Proficiency in oral and written communication.
Excellent time and project management skills.
Excellent attention to detail, problem-solving, and customer service skills.
Positive interpersonal relationship skills with individuals and groups in a wide variety of settings.
Knowledge of medical terminology.
Ability to effectively use electronic health records.
Proficiency in Microsoft Office.

Nice To Haves

Experience with Athena electronic health records.

Responsibilities

Maintain an orderly and efficient office routine.
Respond to patient inquiries and correspondence as necessary.
Administer guidelines for prioritizing work, evaluating effectiveness, and modifying activities as needed.
Review statements, invoices, receipts, and charges.
Coordinate with clinic staff on co-pay collections and accounts receivable, establish performance standards, and monitor work status and progress toward goals and objectives.
Provide services and coordination or support to psychiatrists, physician assistants, and advanced practice registered nurses.
Initiate and complete relevant documentation within organizational time frames.
Perform duties in a prioritized, organized manner to support clinic efficiency and productivity.
Collaborate with team members and staff to provide clients with a complete, appropriate, and positive experience.
Follow instructions and complete duties assigned by providers and management staff.
Assist physicians and nurses with direct client care and administrative tasks, including filing, chart documentation, faxes, prescription medical programs, and telephone follow-up.
Maintain, copy, and file patient records and other information as needed.
Monitor voicemails throughout the day, return calls, resolve the reason for each call within 24 hours, and document calls and subsequent interactions.
Triage incoming and voicemail patient calls and document interactions within 24 hours.
Review Athena messages and inboxes, respond and document accordingly, and discuss patient concerns with the appropriate provider within 24 hours of receiving a call, email, voicemail, or message.
Provide information about the after-hours call line and where patients can call with questions, and document the interaction in the patient chart.
Value cultural diversity and individual differences in the workforce.