Office Manager

Eye Care Partners • Lansing, MI

6d

About The Position

The Office Manager is responsible for the overall sales, profitability, and operations of an individual EyeCare Partners office. The role focuses on delivering a world-class Total Patient Experience (TPE) that supports patients’ medical needs while maximizing retail sales. Responsibilities include supporting team members, merchandising, inventory management, training, safety, and the effective execution of daily office operations. The manager exercises independent judgment and discretion in overseeing the retail operation and maintains a productive working relationship with the doctor or doctors associated with the location, serving as a liaison between the doctors and office team. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one.

Work is primarily performed in a standard office or clinical setting. Travel to other locations may be needed to carry out essential duties. The position includes frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lifting, carrying, pushing, and pulling items up to 25 pounds. Strong fine motor skills and full use of the hands are essential. Visual and auditory acuity are required throughout the workday. Occasional driving or climbing may also be necessary.

Requirements

• Management experience is required.
• A favorable background check result as required by the state.
• Proof of identity and the right to work in the United States.
• High school diploma or GED.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

• Industry-related experience is beneficial.
• ABO, NCLE, or LDO credentials may be preferred.
• A State Optician’s License is required for Licensed Office Managers in states where the company requires it.

Responsibilities

• Direct and execute the sales and profitability of an individual office location through effective execution of the Total Patient Experience (TPE).
• Develop and maintain a good working relationship with the doctor or doctors associated with the office and serve as liaison between the doctor and office team.
• Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Use judgment and available tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating changes or news in a supportive and constructive way.
• Maintain the facility to corporate standards, including the building, equipment, parking lot, and grounds; follow safety rules and requirements related to HIPAA, OSHA, hazardous materials, and waste disposal.
• Monitor and enforce cash-handling policies and procedures, including petty cash, and submit required financial documents accurately and on schedule.
• Oversee day-to-day office operations, including team-member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team-member training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED