Office Manager

Village of South Chicago Heights • South Chicago Heights, IL

2d

About The Position

The Office Manager oversees office staff and customer service operations, ensuring compliance with Village standards and the Employee Handbook. The role focuses on improving efficiency, streamlining front-office workflows, and maintaining a high standard of public service. Duties may change based on operational needs.

The Office Manager recruits and onboards front-office support staff, trains and guides employees, assigns daily tasks, monitors productivity, and handles staff time-off requests. The role develops and implements office procedures, resolves complex customer complaints, and ensures staff provide welcoming and informed customer service.

The position also provides ongoing training and optimization for the Village software system, assists with updates and maintenance of the Village website, attends staff meetings, and collaborates with department heads on Village initiatives. Applicants must have at least a high school diploma or equivalent and five years of office management experience. Availability is required Monday through Friday, 9:00 a.m. to 5:00 p.m., and as needed by the Village Administrator.

Requirements

• High school diploma or equivalent.
• At least five years of office management experience.
• Availability Monday through Friday from 9:00 a.m. to 5:00 p.m., and as needed by the Village Administrator.

Responsibilities

• Interview candidates for front-office support positions and lead their onboarding.
• Train staff in customer service and software functionality, and provide ongoing guidance on customer service inquiries and operational questions.
• Assign daily tasks to front-office support staff and monitor productivity.
• Serve as the primary point of contact for staff vacation, sick leave, and personal-day requests.
• Create, modify, and implement standardized office procedures to improve workflow efficiency.
• Serve as the final point of contact for complex customer complaints and make decisions to resolve difficult situations.
• Ensure staff provide outstanding customer service by fostering a welcoming environment, greeting visitors, and maintaining thorough procedural knowledge.
• Provide ongoing training and optimization for data processing, reporting, and tailored workflows in the Village software system.
• Assist with regular updates and maintenance of the Village website.
• Attend regular staff meetings and collaborate with department heads to align Village initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED