Dental Office Manager- Galleria

Friendly Dental Group•Charlotte, NC

49d•Onsite

About The Position

We are an established and growing dental practice seeking an energetic, well-spoken, and motivated Office Manager to support our expanding team. This role plays a key part in creating a smooth and welcoming patient experience while ensuring day-to-day operations run efficiently. We’re looking for someone who brings professionalism, strong communication skills, and a proactive approach to overseeing front-office responsibilities.

Requirements

Minimum 3 years of experience in a general dentistry office.
Strong understanding of dental insurance, billing, and claims processes.
Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software.
Excellent communication skills and a team-driven mindset.
Ability to multitask and stay organized in a busy, patient-focused environment.

Nice To Haves

Bilingual (English/Spanish) abilities are a plus.

Responsibilities

Manage incoming calls, patient inquiries, and appointment scheduling.
Verify insurance benefits ahead of patient appointments and maintain accurate records.
Confirm appointments and review estimated out-of-pocket costs with patients; provide basic insurance guidance when needed.
Review treatment plans with patients, discuss financial estimates, and ensure all documentation is signed and scanned.
Submit pre-authorizations prior to treatment when required.
Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered.
Prepare, review, and submit insurance claims promptly and correctly.
Reconcile EOBs and insurance payments; confirm allowable amounts and post payments and write-offs accurately.
Follow up on unpaid claims, insurance denials, and outstanding balances in a timely manner.
Support daily front-office operations, including check-in, check-out, and coordinating with clinical teams.