Office Manager

Dr Lane & Associates•Raleigh, NC

12d•Onsite

About The Position

Lane & Associates Family Dentistry is seeking an experienced Office Manager to lead the Raleigh office and help create an exceptional experience for patients and team members. The role combines strategic leadership with hands-on oversight of daily office operations, with a focus on office performance, team development, and delivering a five-star patient experience.

Requirements

High school diploma or GED required.
At least 2 years of dental office experience required.
At least 2 years of dental management experience required.
Strong leadership, coaching, and team-building abilities.
Excellent communication and interpersonal skills.
Proven problem-solving and conflict-resolution capabilities.
Professional, patient-focused, and service-oriented mindset.
Proficient with computers.
Ability to lift up to 15–20 pounds.

Responsibilities

Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management.
Drive new patient growth through community outreach and collaboration with the marketing team.
Oversee the office’s online reputation and encourage exceptional five-star patient experiences.
Coach, mentor, and develop team members while ensuring compliance with company policies and procedures.
Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director.
Address patient and employee concerns professionally, empathetically, and confidently.
Facilitate ongoing staff training and development.
Maintain optimal provider schedules and doctor-to-patient ratios.
Lead daily morning huddles and engaging monthly team meetings.
Manage inventory, ordering, and office supply needs.
Participate in company initiatives, meetings, and communications.
Perform additional duties as assigned.

Benefits

Competitive pay.
Quarterly performance bonus opportunities.
Comprehensive benefits package, including health, dental, vision, life, disability, and FSA.
401(k) with employer contribution.
Paid time off and paid holidays.
Fridays off at 2:00 PM.
Uniform allowance.
Paid training and professional development.
Team events, employee recognition programs, and social campaigns.
Volunteer opportunities through the Smile Squad Rewards Program.
Birthday and work anniversary gifts from ownership.
Opportunities to win tickets, VIP experiences, and giveaways, and participate in team partnerships and company-sponsored events.