Office Manager

Zwicker & Associates•Pittsburgh, PA

About The Position

Zwicker & Associates, P.C. is a national creditor rights law firm headquartered in Andover, Massachusetts, with offices throughout the United States. The firm is seeking an Office Manager to lead staff and manage office processes in support of its consumer and commercial recovery and litigation work. The ideal candidate is a dynamic, motivating leader who is organized, detail-oriented, self-starting, and able to think critically and solve problems. The role requires strong communication, leadership, organizational, and litigation skills, together with a commitment to ethics and compliance. The Office Manager trains staff on firm policies and procedures, implements and manages workflow processes within guidance from executive management, and analyzes reports to help ensure work meets client and firm expectations. The position supervises, leads, and mentors support staff; uses collection software to update account records; drafts basic pleadings and forms; and communicates with internal and external parties. The salary is $65,000 per year, plus applicable bonus. This is a full-time, full-benefit position with a minimum 40-hour flexible workweek schedule.

Requirements

At least three years of experience in office management, administration, or a related role.
Strong interpersonal skills to lead and develop a department and team.
Strong organizational and time-management skills, including the ability to multitask across a wide variety of tasks.
Strong written and verbal communication skills.
High level of professionalism and a strong commitment to ethics and compliance standards.
Leadership ability to manage challenges and oversee employees.
Proficient computer skills, including Word, Excel, and Outlook.
Ability to communicate verbally and in writing with individuals or groups in a common language.
Ability to operate a computer, phone, or equivalent device.
Ability to complete a minimum 40-hour flexible workweek schedule.
Ability to read and comprehend position-specific documents and correspondence.
Ability to lift five pounds or greater, sit for 90% of the workday at times, bend at the waist, and be mobile when needed.
Ability to concentrate and use critical thinking.

Nice To Haves

Legal experience in a high-volume environment.
Bachelor’s degree in Business, Administration, or a related field.

Responsibilities

Train, comply with, and enforce firm policies, procedures, and expectations.
Implement and manage workflow processes within the framework identified by executive management to efficiently achieve goals and responsibilities.
Analyze and process reports to ensure workflow follows the expectations of clients and Zwicker & Associates.
Supervise, lead, and mentor support staff to ensure accuracy and high production levels.
Use collection software to update and document the status of each account in the assigned inventory.
Draft basic pleadings and forms.
Communicate effectively and appropriately with team members, internal departments, outside vendors, opposing counsel, pro se parties, and judicial assistants.
Perform other duties as assigned.