Office Manager

The Community Bank•Heath, OH

13d

About The Position

The Office Manager leads, coaches, and inspires a banking office team and oversees the office’s functions, employees, sales, and operations. The role also serves as a financial advisor, providing financial solutions to customers and establishing, maintaining, and growing consumer and business relationships. The Office Manager sets an example of excellent customer service, represents the Bank in the community, and works to achieve assigned annual goals while following and enforcing Company policies and procedures. This position manages the CSR III Supervisor and Universal Bankers, including hiring, training, work assignment, performance evaluation, and resolution of employee concerns. It oversees office scheduling, monthly team meetings, incentive submissions, disaster recovery and emergency procedures, deposit operations, customer service, and lending activity. The role reviews loan requests, prepares and closes loans, and supports credit quality and delinquency management. A bachelor's degree or an equivalent combination of education and experience is required. Required credentials include an Ohio NMLS License, valid driver's license, and Ohio Limited Lines Insurance License; Ohio Notary Public licensure is recommended. The work environment typically has a moderate noise level. The position regularly involves sitting, using hands, reaching, and talking or hearing; occasionally standing, walking, climbing or balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 25 pounds.

Requirements

Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals and to present information effectively to groups and respond to questions.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems involving varied concrete situations and interpret written, oral, diagrammed, or scheduled instructions.
Ohio NMLS License.
Valid driver's license.
Ohio Limited Lines Insurance License.
Ability to perform the functions of a Customer Service Representative and Universal Banker.
Ability to meet the physical demands described, with reasonable accommodation where applicable.

Nice To Haves

Licensed Notary Public – Ohio (recommended).

Responsibilities

Oversee all banking office employees, sales, and operations; manage, coordinate, and evaluate the office team.
Supervise CSR III Supervisor and Universal Bankers, including interviewing, hiring, training, assigning and directing work, evaluating performance, and addressing complaints and problems.
Assist customers, answer calls, route calls, resolve complex complaints, and provide excellent customer service.
Develop and maintain relationships with existing and prospective consumer and business clients; make sales calls and promote office growth.
Attend local group meetings, make financial presentations, represent the Bank to community organizations, and participate in community activities.
Maintain knowledge of Bank products and services and explain them accurately; promote and refer customers to financial advisors, financial services officers, mortgage lenders, and commercial lenders.
Open and maintain checking, savings, CD, and IRA deposit accounts; cross-sell Company products and services; assist with wire transfers according to procedures; and resolve deposit and loan exceptions.
Ensure production goals are met and oversee monthly team meetings, office scheduling, incentive submissions, disaster recovery, and emergency procedures.
Communicate regularly with the Universal Banker and CSR II Supervisor about results, issues, concerns, ideas, and recommendations; review achievements and discuss goal or objective changes.
Oversee NSF reporting and customer contact for collections.
Manage customer lending requests and provide information about rates, terms, and payments.
Review loan requests and present recommendations for approval or denial in accordance with Company policy and regulatory guidelines.
Prepare loan underwriting and documents, verify loan data and documentation, prepare and close installment and HELOC loans, and provide mortgage loan referral packets.
Notify customers of application decisions and ensure loan packages move promptly from application through closing and to the appropriate internal departments.
Manage office loan portfolio credit quality and delinquency, including assisting with collection calls and sending past-due letters; may assist the Indirect Loan Team.
Attend internal management, loan, operational, and assigned training meetings; complete applicable insurance continuing education and required annual regulatory training.
Follow, support, and enforce Company policies and procedures; represent Company culture and values positively; achieve assigned annual goals.