Office Manager

Clarkson Eyecare•Chesterfield, MO

13d•Onsite

About The Position

The Office Manager is responsible for the overall sales, profitability, and operations of an individual Clarkson Eyecare office. The role delivers a world-class Total Patient Experience (TPE) that supports patients’ medical needs while maximizing retail sales. The manager oversees team-member support, merchandising, inventory, training, and safety, and exercises independent judgment in managing the retail operation. A Licensed Office Manager must hold a State Optician’s License in states where required by the company. The position is based primarily in a standard office or clinical setting at the Chesterfield, Missouri, 141 & Olive office. Travel to other locations may be required to perform essential duties. The office is open Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 1 p.m. The employee will not work all listed hours but must be available to work any shift within those hours; some earlier or later work may be needed. The role requires a high school diploma or GED, management experience, proficiency with Microsoft Office applications, and the ability to meet the described physical requirements. Industry-related experience is beneficial. ABO, NCLE, and/or LDO credentials may be preferred.

Requirements

Management experience is required.
High school diploma or GED is required.
Must have a favorable background-check result where required by state.
Must provide proof of identity and authorization to work in the United States.
Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Must be available to work any shift within the office’s stated operating hours; some earlier or later work may be needed.
Must meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials may be preferred.
A State Optician’s License is required for a Licensed Office Manager in states where required by the company.

Responsibilities

Direct and execute the office’s sales and profitability through effective delivery of the Total Patient Experience.
Develop and maintain working relationships with the doctor or doctors associated with the office, serving as a liaison between them and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members and communicate changes or news in a supportive, constructive manner.
Maintain the facility to corporate standards, including the building, equipment, parking lot, grounds, safety rules, HIPAA and OSHA requirements, hazardous-material handling, and waste disposal.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit financial documents accurately and on schedule.
Manage day-to-day office operations, including team-member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team-member training.