Office Manager

Skillcloud HCM • Auburn, ME

5d • Onsite

About The Position

Chasse & Mangum, CPAs & Consultants is seeking a polished, highly organized Office Manager to serve as the operational backbone of its Auburn, Maine office. This hands-on role helps keep the firm running smoothly and creates a welcoming experience for clients. The Office Manager supports the CPAs and advisors by coordinating client interactions, administrative workflows, billing and payment tasks, and payroll data collection.

The position is fully in-office, Monday through Friday, with flexibility outside tax season. It is suited to a proactive, people-focused professional who values an organized, efficient, and friendly workplace.

Requirements

• High school diploma or equivalent.
• At least 5 years of office management or senior administrative experience.
• Working knowledge of basic billing and payment processing.
• Ability to identify issues, resolve discrepancies, and follow through without repeated supervision.
• Polished communication skills, a warm and client-first demeanor, and discretion when handling confidential financial information.
• Ability to manage competing priorities and meet firm deadlines, especially during peak tax season.
• Strong working knowledge of Microsoft Outlook, Word, Excel, and Teams.

Nice To Haves

• Associate or bachelor’s degree in business administration, accounting, or a related field.
• Experience in a CPA firm, accounting practice, or other professional services environment.
• Familiarity with tax season workflows.
• Experience with client portals or practice management systems.
• Enthusiasm for learning and implementing new software.

Responsibilities

• Greet clients and visitors and serve as the welcoming first point of contact in person, by phone, and by email.
• Schedule and coordinate client meetings and manage calendars, especially during tax season.
• Manage client information intake and ensure files are complete, accurate, and securely organized.
• Distribute tax forms to clients and track forms sent and returned.
• Help clients troubleshoot portal questions and guide them through uploading and viewing documents.
• Process client payments and ensure they are recorded accurately and promptly.
• Perform basic billing and invoicing in support of client accounts.
• Print, assemble, and distribute reports for staff and client meetings.
• Collect and organize data for payroll processing and submit it accurately and on time.
• Learn, implement, and help the team adopt new software and tools.

Benefits

• Salary range of $70,000–$85,000.
• Group health insurance.
• Dental insurance fully covered by the company.
• Employer-paid life insurance.
• Three weeks of PTO, increasing with length of service.
• Ten paid holidays.
• SIMPLE IRA retirement plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED